Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today\xe2\x80\x99s \xe2\x80\x98iNTTerconnected\xe2\x80\x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world\xe2\x80\x99s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team? Job Profile Summary
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customers/users where the product is highly technical or sophisticated in nature.

Working at NTT

Primary Responsibilities

• Experience with multiple Microsoft Technology -
• Win2k3, 2k8, Active Directory, IIS, Exchange 2007/2010, SharePoint WSS, Moss, Microsoft ISA/TMG. Ability to guide junior L2 / L1 engineers & work alongside for troubleshooting.
• Working on Escalated/P1 issues and providing solution abiding the SLA.
• Windows & Power shell Scripting knowledge
• Experience in disaster recovery.(Atleast Application Level is a Must)
• Creation & Maintenance of Implementation Checklists to be followed by Jr. Engineers.
• Ability to evaluate vulnerability announcements for systems, and apply countermeasures, updates, and patches.
• Vendor Management
• Should have worked on at least 1 standard Backup Management Tool \xe2\x80\x93 Eg. Veritas Netbackup, Legato Networker etc..
• System builds and configuration management.
• Carry out technology upgrades & migrations of applications across multiple platforms.
• Delivering technical trainings for the team members and Jr. Engineers to align technical skills.
• Designing and Implementation knowledge for various Microsoft Products.
• Should be aware and do Problem Management

Secondary Responsibilities:

• Excellent technical writing, presentations, and systems analysis skills.
• Experience on Storage & Virtualization Technologies will be an added advantage.
• Experience in Database Management would be preferred.
• Ability to learn and apply new knowledge quickly and effectively

What will make you a good fit for the role?

Typical Years of Experience

• 4 \xe2\x80\x93 8 years

Educational Qualification

BE or Diploma in IT

Technical Skills

• Win2k3,

• Win2k8,

• Active Directory 2003

• IIS 6.0, 7.0,

• Exchange 2007/2010

• Sharepoint,3.0, Moss 2003/2007

• Microsoft ISA/TMG

• Virtual environment knowledge \xe2\x80\x93 HYPERV and VMWare

• Vendor Management

• Worked on Storage hardware

• NOC & Datacenter experience

• Experience on Hosting Environments

• Experience on Exchange 2010 will be an advantage

• Experience on OCS will be an advantage

Soft Skills

• Self driven and motivated to achieve success
• Good communication skills
• Team Player
• Assertive in communication Should have the knowledge of understanding customers problems

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer \xe2\x80\x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology \xe2\x80\x93 backed with a 150-year heritage of using technology for good. With 40% of the world\xe2\x80\x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the group\xe2\x80\x99s many new \xe2\x80\x98firsts\xe2\x80\x99.

Making a difference \xe2\x80\x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self \xe2\x80\x93 in a progressive \xe2\x80\x98Connected Working\xe2\x80\x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career \xe2\x80\x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation