Job Description

Department
PRODUCT MANAGEMENT
Job posted on
May 06, 2025
Employment type
White Collar - Confirmed

Section A: Job Position:

Job Position

Manager - Training
(Global Sales and Service)

Band (M1 to M5)

M2 A

BU / Function

GPMO- Aftermarket- Training

Level (1 to 6)

Reporting to

Head- Aftermarket

Location

India

Jobs Reporting into

Section B: Defining the Purpose of the Job:

Purpose

Champion training process and its effective implementation and tracking to sales and service organizations (direct and distributors) globally to enable achieving intended sales and service organizations' result outcomes.

Section C: Key stakeholders and their expectations:

Key Stakeholders

List

Key Expectations of Stakeholders

Internal

Head- GPMO/Product and Aftermarket Heads

Develop a robust, industry best training process with metrics to measure success for both sales and service teams globally.



Create state-of-the art training materials (tools, platforms) for all target regions globally.



Enable all regions to create and manage training roster for sales and service teams and track their progress towards achieving the result outcomes of the corresponding stakeholders.



Direct Sales and service Teams

The training process shall ensure that the sales team effectively and enable the result outcomes.

The training material and platform shall be user-friendly with appropriate assessments and progression.



The training process shall ensure that the service team effectively address the service needs and enable the result outcomes.

The training material and platform shall be user-friendly with appropriate assessments and progression.



External

Distributor Sales and Service Teams

Same as Direct Sales and Service Teams



End customers

Improved customer experience in buying and after sales processes.
Proper selection and positioning of the product that will ensure reliability, performance, and pricing needs.
First-time right on service
Industry leading uptime



Distributor Principals

Enable distributors to maximize profitability.

Section D: Defining Result Outcomes

:

Key Expectations of Stakeholders

Result Outcomes to achieve expectations

Head - GPMO/ Product and Aftermarket Heads

Develop a robust, industry best training process with metrics to measure success for both sales and service teams globally.

Ensure complete training to all sales and service personnel to enable improving the metrics in sales and service verticals globally.



Create state-of-the art training materials (tools, platforms) for all target regions globally.

Ensure effective, user-friendly training delivery to all sales and service personnel globally.



Enable all regions to create and manage training roster for sales and service teams and track their progress towards achieving the result outcomes of the corresponding stakeholders.

Create, track, and manage trainee rosters to meet the objectives and perform assessment of the training effectiveness.

Sales and Service Teams (Direct and Distributor)

The training process shall ensure that the sales team effectively and enable the result outcomes.

The training material and platform shall be user-friendly with appropriate assessments and progression.

Enable improved win rate from xx% to yy%
Enable improved price and margin realization per the set targets
Reduced field failures due to wrong selection or sizing of a product



The training process shall ensure that the service team effectively address the service needs and enable the result outcomes.

The training material and platform shall be user-friendly with appropriate assessments and progression.

Enable industry leading FTR and TTR
Value added, after sales revenue to improve from xx% to yy%
Customer Satisfaction (CSAT) on service support to improve from xx% to yy%

End Customers

Improved customer experience in buying and after sales processes.

Enable improved CSAT from xx to yy



Proper selection and positioning of the product that will ensure reliability, performance, and pricing needs.

Enable improved win rate from xx% to yy%



First-time right on service

Enable industry leading FTR and TTR



Industry leading uptime

Distributor Principals

Enable distributors to maximize profitability

Enable lowest "time" and therefore "cost" to service in the industry

Section E: Defining Enabling Outcomes:

Result Outcomes to achieve expectations

Enabling outcomes to achieve results outcomes

Sales

Enable improved win rate from xx% to yy%

Develop industry-best and user-friendly training process that ensures appropriate content creation, use of industry best tools and platforms.
Create levels of training and establish frequency of training as required
Effective delivery of training content through all required modes
Track and measure progress of the sales personnel



Enable improved price and margin realization per the set targets



Reduced field failures due to wrong selection or sizing of a product

Service

Enable industry leading FTR and TTR

Develop industry-best and user-friendly training process that ensures appropriate content creation, use of industry best tools and platforms.
Create levels of training and establish frequency of training as required.
Effective delivery of training content through all required modes
Track and measure progress of the service personnel



Value added, after sales revenue to improve from xx% to yy%



Customer Satisfaction (CSAT) on service support to improve from xx% to yy%

Section F: Qualification and Experience:

Desired Qualification

Desired Experience

Bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related field.


8-10 years of experience in technical L&D, sales or after market areas or technical selling/service training experience globally. Preparation and delivery of training content globally

Preparation of technical training framework for a B2B industrial machinery

* Experience in measurement of training effectiveness