Job Description

About VOIS

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In 2009, VOIS started operating in India and now has established global delivery centers in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

About VOIS India

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VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.


Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.


Established in 2006, VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone

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Role Purpose:


Delivery of data center network operations and implementations for Global Data Centers to support reliable and secure hosted and collaborative services across the whole Vodafone Network in Europe with focus on the services hosted in the managed datacenters. He/she would be accountable for heterogeneous DC network support including any issue, any planned action for maintaining infrastructure up-time, break and fix action, as well to minimize the impact of the network changes, reduction in human errors by driving change process effectively. The function of this role is ensuring the business impacts of critical and complex outages in area of or Global Data Centres are minimized by identifying root cause and resolving issues in time, round the clock.


Also to plan and lead Network lifecycle activities including migrations, specifically performing firewalls, LB, Routing migrations etc. The successful candidate will also have exposure to handle the Cloud Network infrastructure including various CSP - AWS, Azure, GCP, OCI etc.


Manage relationships with the stakeholders, in particular operations, design, infrastructure, and other customer teams for the implementation of the planned activities.

Maintain operational KPI/SLA, proactively own the incidents including Critical or escalated by either customers or support teams and provide required resolution within agreed timelines. Lead/execute LCME activities including migrations, derive assessment, task planning and Align with the stakeholder and management. Deploy the network fit for purpose including to understand how our services/applications layer will work across the network (capacity, capability, utilization) BE or equivalent degree in Telecommunication, Information Technology or Electrical engineering Good knowledge of the Data Centre network infrastructure Good knowledge of Network equipment operation (Cisco router and switches, F5 Load Balancers and Juniper Firewalls, SD-
WAN, ACI) and of TCP/IP, Routing and switching Protocols

VOIS Equal Opportunity Employer Commitment

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India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.


As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the

Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces

in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.


By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we'll be in touch!