Job Description

Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a Market Engagement Lead to join our HR Transformation function. In this role, you will act as the key liaison between global HR transformation teams and local market HR stakeholders. Your primary responsibility will be to ensure market-specific requirements are captured and integrated into global HR initiatives, while driving readiness and adoption of solutions across diverse geographies. This position requires strong collaboration, stakeholder management, and the ability to balance global objectives with local needs
What you will do

• Lead structured engagement with HR teams across markets to gather, validate, and prioritise local requirements for transformation programmes.
• Represent market perspectives in global design forums, ensuring compliance and operational nuances are addressed.
• Drive readiness and change management activities to support deployment of global HR solutions.
• Coordinate with solution owners, IT, and process leads to resolve market-specific issues and escalations promptly.
• Monitor market adoption and feedback post-implementation, identifying opportunities for continuous improvement.
• Maintain a repository of market-specific requirements, decisions, and deviations for governance purposes.
• Support training and communication efforts to ensure consistent understanding of transformation objectives and solution capabilities.

Who you are

• Experienced in HR transformation or large-scale change programmes within a multinational environment.
• Strong understanding of HR processes and priorities.
• Skilled in stakeholder management with the ability to influence and build trust across diverse cultures.
• Excellent communication and facilitation skills to bridge global and local perspectives.
• Proficient in managing workshops, requirement-gathering sessions, and change impact assessments.
• Comfortable working independently and collaboratively in a matrixed organisation.
• Holds a Bachelor's degree in HR, Business Administration, or a related field.
• Familiarity with HRIS platforms (e.g., SAP SuccessFactors, Workday) and project methodologies such as Agile or Waterfall.

Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you

• Opportunity to work on global HR transformation initiatives impacting multiple markets.
• Exposure to strategic decision-making and cross-functional collaboration.
• A dynamic environment that values innovation and continuous improvement.

What skills you will learn

• Advanced stakeholder engagement and change management techniques.
• Global HR solution deployment and adoption strategies.
• Governance and compliance management across diverse geographies.

VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Skills Required