Job Description

Description

The Infrastructure Operations Manager provides expert knowledge to deliver the operation and management of central and/or local data centres, legacy and/or centralized infrastructure, standards and requirements to support the availability of Vodafone IT applications and Data Centre activities and database environments. The Infrastructure Operations Manager focusses upon the supervision of a team, who ensure availability and effective functioning of internal network infrastructure, data availability and technical support for customers (internal and external). Including monitoring of hardware and software in datacentres, and executing event/incident, configuration, escalation, release, deployment and 3rd party database management activities. Typically reports to the Senior Infrastructure Operations Manager.

Job Responsibility

• Assists with and advises on the future customer demands / trends, giving direction for improvements on Vodafone Infrastructure Management practices and procedures to support the achievement of the Technology strategy;

• Drives and maintains the delivery of Vodafone Infrastructure Management requirements and initiatives through the identification of business requirements and IT database needs, including coordination of security, maintenance and utilisation;

• Has full people supervisory responsibility for a team of Infrastructure Operations professionals who perform regular system reviews and pro-active performance and resilience improvements in order to provide best customer experience;

• Maintains solid relations with internal and external partners;

• Demonstrates solid communication skills, managing vendors of assigned systems. Reviews vendor incidents regularly and organises vendor meetings to ensure that all incidents are solved according to Service Level Agreements (SLAs);

• Uses best practice knowledge to keep the consistency in infrastructure compliance with Vodafone Group standards;

• Understands the theories and practices across the service performance spectrum, leading refresh and/or decommission of programmes that improve service availability effectiveness;

• Understands IT/Network infrastructure challenges across firewalls, file transfer protocols, proxy servers, data centres, cloud, virtualisation, storage and backup areas.

Infra Backup & Storage experts; DELL Networker, HPDP, Storage Solutions - IP, Block & Latest Storage systems

Skills

Agile

Automation and Robotics_2022

Cloud_FRHR

Implementation and Integration

Incident Response

Leading Organisation Culture and Change

Maintain and Repair

Monitor and Diagnose

NFV/SDN

External trends and insights

Critical Thinking

People Development

Complexity Management

Strategy Execution

Resilience

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.