Job Description

Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a highly skilled Global IP Engineer to join our Vodafone Network Operations team in Pune, India. This role focuses on providing expert-level support for MPLS-based network infrastructure and Cisco ACI technology. You will act as a key escalation point for critical incidents, ensuring operational excellence, high availability, and performance across complex multi-technology environments. The position requires strong expertise in routing, switching, data centre networks, and security technologies.
What you will do

• Deliver expert-level support and guidance to operations teams, ensuring timely resolution and knowledge transfer.
• Lead troubleshooting and resolution of high-severity network incidents involving MPLS, IPSEC, VRF, and related technologies.
• Configure and maintain APIC controllers, Nexus 9000 switches, and spine-leaf topology for Cisco ACI fabric.
• Manage lifecycle activities including upgrades, patches, and failover testing.
• Monitor ACI health and network performance using APIC dashboards, SNMP, Python/Ansible, and other tools.
• Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
• Develop automation scripts using Python/Ansible for operational efficiency.
• Ensure compliance with security and operational standards while maintaining accurate documentation.
• Collaborate with cross-functional teams and interface with vendors for escalations.

Who you are

• Extensive hands-on experience with Cisco routing and switching platforms (Nexus 7K/9K, Catalyst, VSS).
• Strong understanding of MPLS, VRF segmentation, IPSEC, BGP, OSPF, and EIGRP protocols.
• Proven expertise in Cisco ACI fabric and SDN concepts, including automation tools (Python, Ansible) and REST API.
• Familiarity with firewall policies, load balancers, and integration with ACI.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work under pressure and manage critical incidents effectively.
• Professional certifications such as CCNA, CCNP, and Cisco Data Centre Specialist or ACI-specific certifications are highly desirable.

Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you

• Opportunity to work on cutting-edge technologies like Cisco ACI and SDN in a global environment.
• Exposure to complex, multi-technology networks and real-time operational challenges.
• Collaborative work culture with continuous learning and development opportunities.

What skills you will learn

• Advanced automation using Python and Ansible for network operations.
• Deep expertise in Cisco ACI fabric and SDN concepts.
• Proficiency in troubleshooting high-severity incidents and performing RCA in large-scale environments.

VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join us
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Skills Required