Job Description

About VOIS:
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.
About VOIS India:
In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.
Role purpose:
The Senior Manager Credit to Collections will lead the team to perform all the activities related to Account Receivables including invoicing, collections, cash application, accounting, reconciliations & controls in a timely and accurate manner. He/She will drive the process improvement initiatives and coordinate with business stakeholders to capture and validate development needs. He/she will work in accordance with defined operating procedures, policies, SOX, compliance and business partner service level agreements.
There will be a close relationship with the Global Process Owner/leaders and Local Markets The incumbent will take a leadership role to enable this achievement through application of best practice in sustainable continuous improvement, working collaboratively with Finops functions globally, Finance Business Partners and the wider FSSC organization.
The incumbent's people, personal and operational leadership skills will be of a very high standard. Past achievements will clearly demonstrate a capability to Manage a team (of 30+ team members) in world class transactional processing and business partner excellence. The incumbent's people, personal and operational leadership skills will be of a very high standard.
Key Functional accountabilities
Operational Planning, operations and service - Working closely with Global Process lead and other key stakeholders.
- Ensure the achievement of financial objectives set for the year for overall process and by key stakeholder partner.
- Be accountable for the end-to-end finance process for eg , including controls functions.
- Implement and drive quality standard frameworks and ensure that high levels of quality accounting are maintained, including alignment with global best practices.
- To deliver daily, weekly and monthly reporting, internal to Finance Operations as well as for Business Partners.
- Oversee the performance of Collections and provide strategic guidance to the team, ensuring the efficient execution of daily operations.
- Driving effectiveness of Collections Outbond calling. Implementing strategies and best practices to ensure that our outbound calls are more efficient and productive
- Participate in and manage Projects wherever appropriate.
Customer Satisfaction
- Build and maintain strong relationships with all key stakeholders.
- Adopt a proactive approach for issue resolution and to prevent problems from arising in the future.
- Align service delivery to changing needs and ensure effective customer and stakeholder management.
- Ensure customer needs and requirements are satisfied through appropriate systems / processes / procedures being in place and ensuring that they deliver on customer specific strategies.
Leadership & Teamwork - Responsible for business planning for the management of the CTC Team process and staff.
- Establishing, with the team, the key deliverables and ensuring that the team can deliver against these.
- Responsible to recruit, coach, develop and performance management the team towards a high performance team.
- Responsible for succession plans for the team.
- As a key member of the Finops wider leadership team ensure involvement in driving the successes of the company.
- The ability to work within a team environment towards the achievement of pre-defined objectives with a focus on:

• Collections
• Service levels
• Month-end, half-year and year-end period closures
• Balance sheet reconciliations.

Compliance and control - Responsible for a strong control environment, ensuring compliance to all relevant Group policies.
- Adherence to Treasury Policies, SOX, Internal Audit, External Audit and Key control questionnaires.
- Work with other team members to ensure all team issues are resolved.
Core competencies, knowledge and experience:

• System & Process Transformation
• Business Partnering
• Governance Management
• Process & Performance Analytics
• Outstanding problem solving skills
• Stakeholder management and ability to deal with different stakeholder types
• Exceptional communication skills including coordination skills, presentation, oral and written communication skills
• Proactive attitude
• Team player
• SAP working experience
• SSC experience
• Abilities to deal within a multicultural environment

Must have technical / professional qualifications:

• Degree in Business Administration/Economics/Finance
• 10+ years' experience in Order to Cash, Collections, AR Management
• Proven knowledge and experience in Agile methodology is an advantage

India:
VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.
As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!
Apply now, and we'll be in touch!
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.