Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .
Inviting applications for the role of Senior Manager-Change Management Practice
We are the architects and builders of intentionally designed human journeys made up of experiences, conversations, narratives, and development that help people generate meaning, arrive at insights, and ultimately manifest in new behaviors.
We are employee-centric strategists skilled at navigating the organic, messy space of organizational change from a foundation of unparalleled execution capability, a deep understanding of organizational dynamics, and a reverent appreciation for what makes us all human.
We are partners and trusted advisors to pragmatic leaders who wisely seek to avoid the gravitational pull of failure to which most transformations succumb by bringing to bear the art and science of behavior change towards building sustainable enterprise capabilities.
Responsibilities
Be trusted talent advisor for Change Management strategy and implementation within client transformation.
Leverage established Change Management methodologies/tools to develop and execute the strategic plan supporting implementation, execution, and adoption.
Manage the change management for clients including setting change strategies and managing change-related project plans.
Manage change management deliverables including change plan, leadership alignment, communications, change impacts, training/Super Users, Change Agent Network, and value realization.
Contribute to the communication strategy and works with key client stakeholders to develop communications materials.
Contribute to the training strategy and works with key client stakeholders to develop training materials.
Develop and maintains relationships with key client and internal stakeholders.
Translate theoretical approaches, past experiences, and business needs into practical plans and manage/ensure successful end-to-end delivery.
Drive, monitor, and manage change workstream delivery - ensuring key milestones are met on time and within budget.
Work with relevant stakeholders (including SMEs) to build change management understanding and ensure stakeholders are prepared to effectively lead and embed change with their teams.

• Researching relevant industry topics to identify new content

• Creating original content (Creative writing, editing or refining print or digital copy)

• Producing and publishing articles that market the Recruitment function

• Collaborating with Talent Marketing to develop visuals

• Creating reports on content

• Clear, concise, and grammatically correct messages

• Writing engaging content based on the organization's digital marketing strategy for the defined target audience

• Concise messaging (web content) to drive engagement with the audience

Relationship management skills with the ability to influence clients and colleagues in the change management agenda
Analytical skills to assess client needs and present data
Business experience is needed
Strong spoken, written, and interpersonal skills, including proven experience in partner engagement management at the most senior levels
Out-going personality with ability to establish trust with client teams
Ability to work as part of a cross-cultural team including flexibility to support multiple time zones when necessary.
Bachelor's degree is required
Qualifications we seek in you!
Minimum Qualifications
Bachelor's degree in media, English, communications, or related discipline

• A portfolio of published content
• Exceptional writing and research skill
• Understanding of marketing and digital content development
• Communication skills - ability to interact with clients, team members of the project team
• Ability to work independently and with a team to meet deadlines
• Proficiency in Microsoft Word, Excel, and Adobe Acrobat Pro
• People management / team leading
• Good time management skills

Bachelor's Degree, preferably MBA or MA/MS in Org Development and Leadership or another related field
Consulting or industry experience with strong knowledge of change management, organizational design, organization culture, and business transformation
Preferred Qualifications/ Skills
High EQ, curiosity, courageousness, and incisiveness
Experience in Digital Transformation preferred
Ability to think strategically and translate concepts into actionable items
Excellent consultative and diagnostic skills
Ability to work through organizational complexity
Attention to detail, excellent organization skills, ability to multi-task and meet tight deadlines
Demonstrates leadership potential, including the ability to manage and influence others
Strong analytic skills Excellent written and verbal communication skills
Why join Genpact?
Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
Make an impact - Drive change for global enterprises and solve business challenges that matter
Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.