Job Description

Who We Are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a seasoned Data Warehouse & BI Engineer to lead the Application Operations (AO) Engineering team within VSS IT. This role is pivotal in managing L2 services, driving operational excellence, and ensuring readiness for upgrades and new functionalities. The individual will act as a technical SME, manage stakeholders, and contribute to IT transformation initiatives. The position demands strong expertise in ETL, BI, cloud technologies, and telecom domain processes, with a focus on automation, performance improvement, and governance.
What You Will Do

• Lead AO Engineering team and manage key stakeholders across TSS and customer groups
• Drive project planning and execution for operational readiness, upgrades, and new functionalities
• Provide technical SME support across service lines, including ETL (Informatica, Talend), PL/SQL, and cloud platforms
• Perform L2 support activities: incident management, problem resolution, configuration changes, health checks, and triage
• Analyse operational data to improve KPIs and identify automation opportunities
• Manage vendor and customer relationships, ensuring governance and compliance
• Participate in IT transformation projects and cross-functional business process articulation
• Lead WAR ROOM communications and major issue investigations
• Conduct capacity planning, hardware assessments, and roadmap creation
• Support deployment, configuration management, and ensure platform scalability and stability

Build DWH/EDW and BI capabilities within AO Engineering
Who you are

• 10-15 years of experience in application operations, database, ETL, and BI within the telecom domain
• Strong hands-on expertise in UNIX, PL/SQL, Informatica, Talend, ELK stack (Kibana/Grafana), and cloud technologies
• Proven experience in project/programme management and stakeholder engagement
• Bachelor's/Master's degree in engineering or business; MCA preferred
• Deep understanding of telecom BSS/OSS processes and data warehousing concepts
• Skilled in scripting (Shell, Python), query tuning, and deployment management
• Ability to lead cross-functional teams and drive service improvements
• Excellent analytical, problem-solving, and interpersonal skills

Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you

• Opportunity to lead and shape engineering operations in a global telecom environment
• Exposure to cutting-edge technologies including cloud, ELK stack, and automation tools
• Collaborative work culture with cross-functional and international teams
• Involvement in strategic transformation projects and technical roadmap planning
• Platform to influence operational KPIs and drive service excellence

What skills you will learn

• Advanced data warehousing and BI implementation in telecom
• Automation and performance optimisation techniques
• Governance and stakeholder management in large-scale operations
• Technical leadership and cross-functional collaboration
• Strategic planning and capacity management

VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Skills Required