JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.JLL supports the Whole You, personally and professionally.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.JLL Business Services (JBS) Workforce Management (WFM)JBS is JLLs global Shared Services platform, delivering operations from capability centers in India, the Philippines, China, Poland, Costa Rica, and the US. Our purpose is to deliver high-quality services, reduce costs, and increase JLLs margins. As operations and capability experts, we focus on understanding and improving processes to ensure effective operational delivery that meets the needs of the business and our clients. The WFM program will establish a set of systems and processes designed to ensure that JBS teams will have the right number of people with the right skills and resources in place at the right time to handle an accurately forecasted workload that delivers quality outcomes.What this job involves:The Senior Manager will collaborate with leadership to implement a robust and adaptable framework across all supported businesses. This position reports to the Senior Director overseeing the Workforce Management (WFM) program and Performance Coaching professionals, with the goal of building and deploying an effective program that is sustainable for the future. The Senior Manager is expected to demonstrate strong thought leadership and a strategic mindset, and may also be asked to guide a small team of analysts within a matrix structure during relevant engagements.What your day-to-day will look like:
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