Job Description

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.JLL supports the Whole You, personally and professionally.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.JLL Business Services (JBS) Workforce Management (WFM)JBS is JLLs global Shared Services platform, delivering operations from capability centers in India, the Philippines, China, Poland, Costa Rica, and the US. Our purpose is to deliver high-quality services, reduce costs, and increase JLLs margins. As operations and capability experts, we focus on understanding and improving processes to ensure effective operational delivery that meets the needs of the business and our clients. The WFM program will establish a set of systems and processes designed to ensure that JBS teams will have the right number of people with the right skills and resources in place at the right time to handle an accurately forecasted workload that delivers quality outcomes.What this job involves:The Senior Manager will collaborate with leadership to implement a robust and adaptable framework across all supported businesses. This position reports to the Senior Director overseeing the Workforce Management (WFM) program and Performance Coaching professionals, with the goal of building and deploying an effective program that is sustainable for the future. The Senior Manager is expected to demonstrate strong thought leadership and a strategic mindset, and may also be asked to guide a small team of analysts within a matrix structure during relevant engagements.What your day-to-day will look like:

• Contribute to strategy, program design, deployment, and maintenance of WFM in JBS.
• Drive planning and real-time forecasting.
• Validate historical data for forecasting.
• Provide analysis for staffing efficiencies.
• Ensure resource utilization through forecasting and scheduling.
• Provide clear, consistent, and relevant insights to Ops based on system data that will help drive improvements
• Develops and helps maintain a comprehensive WFM documentation system, including framework documentation, and related policies and procedures.
• Ensures program adherence across Operations teams in JBS.
• Designs and provides training, coaching, and resources related to the program.
• Designs and delivers on agreed roadmaps for deployments.
• Works collaboratively with Operations and OGO (our central team) to ensure data integrity for WFM metrics
• Ensure agreed governance is practiced across Operations for reporting and balanced scorecard structures
• Serve as the Subject Matter Expert in WFM for Operations

Experience and technical skills:

• 8-10 years of relevant work experience.
• Bachelors in a related field required; Masters preferred.
• Experience working directly with senior leadership to design and deploy WFM.
• Experience with deploying global WFM programs.
• Strong analytical skills to identify trends and performance.
• Facilitation skills with diverse teams.
• Exceptional problem identification and resolution.
• Exceptional written and verbal communication skills
• Proficient in Microsoft Office suite.
• Ability to manage work-related projects and timelines in a dynamic environment.
• Experience working with virtual teams in a global corporate environment.
• Experience managing change while delivering on client expectations.
• Ability to travel and support a global organization

Estimated compensation for this position is: compensation will be based on the market range for the role and location.The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicants education, experience, skills, abilities, geographic location, internal equity, and alignment with market data.Location: GURUGRAM Hybrid based on the JBS Flex program 2-4 days in the office, more during an Onboarding period.Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL Were JLLxe2x80x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and were honoured to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.Location:On-site Gurugram, HRScheduled Weekly Hours: 40If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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