Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to

agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions

- we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Senior

Manager, Web

Producer

We are looking for a detail-oriented

Senior Web Producer

with expertise in website content management systems (CMS) to join our Web Strategy team. You will have a

lead authoring

and CMS front-end administrative role on the team. This will entail working with stakeholders to bring content onto the website, managing our web ticketeting

submission and resolution process, and collaborating with our Web Operations and tech-stack team on CMS-based projects.

The

Senior Web Producer

will work closely with the entire Web strategy team, with a focus on our many

content

leads and writers across the

company. The successful candidate will ensure web content meets our

high standards of quality, consistency, optimization, UX, and the Genpact brand

.

You enjoy advising stakeholders on the best methods to get their content on the corporate website, while also upholding Genpact web strategy and website objectives. You will bring a deep understanding of CMS authoring environments to the team, ideally in AEM, including templates, components, the DAM, image processing, metadata, and content fragments.

Responsibilities

Website content strategy:

Working with the Head of Web and the Senior Web Marketing Manager,

understand

Genpact's content strategy

and industry/services

offerings for a successful partnership with our content teams.

Website CMS authoring

Master the AEM authoring environment, including our templates, components, content fragments libraries, site content tree, and

the DAM

.

Create and publish content as per Genpact processes, including sharing previews with stakeholders, observing web strategy best practices, controlling revision cycles, and meeting stakeholder needs.

Manage all stakeholder tickets submitted to the Web team, including vetting against web strategy and business needs, prioritization, communication of status and staged work to stakeholders, timely delivery, and escalations if needed.

Website CMS stewardship

Working with the Senior Web Marketing Manager, ensure CMS hygiene and best practices including DAM stewardship, site content tree maintenance, file and folder naming, and consistency across page names, text linking, URLs, and slugs.

In collaboration with our Web Operations team (the back office), you will ensure the smooth operation of the AEM front-office and bring issues to their attention, as well as collaborate with them on CMS improvement and maintenance projects.

Content optimization:

Working with the Senior Web Marketing Manager and SEO Manager, create publishing best practices that support SEO, findability, site search, and generative SEO readiness.

Collaboration and Teamwork

Project manage web requests in a fast-paced, highly collaborative Marketing team.

Coordinate with web operations to troubleshoot technical issues related to AEM and ensure smooth integration of content.

Qualifications we seek in you!

Minimum Qualifications

Bachelor's degree in marketing, Digital Communications, or a related field.

Relevant

years of experience with web content management, or website marketing production.

In-depth knowledge of any CMS platform, with relevant

experience authoring in Adobe Experience Manager (AEM).

Strong writing and proofreading skills with outstanding attention to detail.

Knowledge of web design principles and best practices for creative presentation and website UX for business-to-business (B2B) audiences

Familiarity with content and project management tools like Contently and Adobe Workfront.

Strong project management skills with the ability to manage multiple projects and meet deadlines in a fast-paced environment.

Familiarity with geo website management, including translations and local stakeholder engagement.

Excellent stakeholder engagement skills, including superb communication and interpersonal skills.

Preferred Qualifications/ Skills

Familiarity with HTML for more accurate CMS editing, interfacing with our web channel management team, and troubleshooting.

Knowledge of emerging AI tools that assist in content management and website production.

Why join Genpact?

Be a transformation leader

- Work at the cutting edge of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Manager

Primary LocationIndia-Gurugram

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 18, 2025, 5:09:56 AM

Unposting DateSep 17, 2025, 1:29:00 PM

Master Skills ListConsulting

Job CategoryFull Time