Job Description

Senior ManagerEXL/SM/1442706


Digital SolutionsNoida
Posted On
08 Aug 2025
End Date
22 Sep 2025
Required Experience
4 - 10 Years



Basic Section
Number Of Positions


1


Band


C2


Band Name


Senior Manager


Cost Code


G090701


Campus/Non Campus


NON CAMPUS


Employment Type


Permanent


Requisition Type


New


Max CTC


2000000.0000 - 4000000.0000


Complexity Level


Not Applicable


Work Type


Hybrid - Working Partly From Home And Partly From Office


Organisational
Group


EXL Digital


Sub Group


Digital Solutions


Organization


Digital Solutions


LOB


CX Transformation Practice


SBU


CX Delivery


Country


India


City


Noida


Center


Noida - Centre 59




Skills
Skill


GOOGLE CCAI


Minimum Qualification


GRADUATION


Certification


No data available

Designation-

Conversational AI Developer

Role-

Permanent/ Full time

Location-

Noida/ Gurgaon/ Pune/ Bangalore

Shift-

12PM to 10PM (10 Hours Shift. Also depends on the project/work dependencies)

Working Days-

5 days

Work Mode-

Hybrid

Mandatory Skills-

Chatbot development, Voice (good to have) Conversational AI Platform- Dialogflow Natural Language Processing, Python/ Node.JS Design and develop cloud-based Conversational AI solutions.

Basic Function

Strong experience in developing intent and utterances-based logics and interaction flows on conversational AI Strong experience in developing NLP based intent classification, routing and treatment of customer interactions Exposure of Lex and or Dialogflow, Watson or similar platform Development experience and integration expertise in Conversational AI, NLP/NLU modelling, and Omni channel communication platform Solution architect experience with in-depth understanding of application architecture, enterprise application design, SOA, and cloud native applications Understanding of UI elements, APIs, Database interfaces etc. Own the technical solution and ensure all technical aspects are implemented as designed Must have ability to create high and low level design, architecture documents Must assess risk involved in the project and highlight and mitigate to drive outcome Identify and analyze information related to existing client systems visibly show the handoffs/handshakes between the various system, departments in the organization Ensure best practices is followed while coding or integrations & perform code/ integration review Work closely with stake holders to identify issues or bottlenecks within operations processes and come up with innovative solutions to increase efficiency and effectiveness of operations Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understand Revert with timelines on fixes of UAT observations Provide post implementation support to all changes Keep the project manager and product committee informed of task accomplishment, issues and status Ensure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices. Perform Technical documentation as per the Project lifecycle Share and follow best practices, development & deployment methodologies with other team members

Essential Functions

Good communication and presentation skills Self-motivated, team player, action and results oriented. Process driven and conceptual thinking Change Management skills Innovative thinker Quick and agile learner Working across cultures with sensitivity, partnering, driving with a focus on business impact

Primary Internal Interactions

Senior Business Leadership Service Delivery Managers Digital transformation team ISG Team

Primary External Interactions

Client Teams - especially Client Business & Technology Teams. External Vendors -Product & Services Vendors/Partners, Industry/Business forums

Workflow
Workflow Type


Digital Solution Center