Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's

AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and cutting-edge solutions

-

we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Manager or Senior Manager - Gaming Trust and Safety Operations Expert

We are seeking a creative, agile, and highly knowledgeable professional to serve as a Gaming Trust and Safety Operations Expert. This individual will possess extensive insight into the gaming industry and an understanding of safety value chains prevalent in prominent gaming development organizations. The role focuses on devising innovative solutions to operational challenges, blending digital-led technologies (e.g., AI-driven tools), people-led strategies (e.g., team training and collaboration), and data/analytics-led approaches (e.g., metrics and dashboards) to foster secure, fair, and inclusive gaming environments

Responsibilities
====================

Ecosystem Strategy and Risk Management

: Leverage in-depth knowledge of gaming genres, platforms, multiplayer dynamics, and community behaviors to analyze and mitigate risks across the full safety value chain, including proactive detection, enforcement, appeals, and auditing.

Creative Problem-Solving and Innovation:

Identify operational hurdles in live gaming settings and design agile, multifaceted solutions to address emerging threats, such as toxicity, cheating, exploitation, and unauthorized content.

Operational Optimization:

Oversee and enhance moderation systems, content review processes, and incident response mechanisms, integrating automated and human-led functions for efficiency and scalability.

Solution Building :

Assist in the development of digital-led initiatives (e.g., automation tools and AI/ML risk detection), people-led programs (e.g., workforce training, quality assurance, and stakeholder engagement), and data/analytics-led methods (e.g., building dashboards, conducting experiments, and deriving insights from metrics).

Investigations and Insights:

Conduct thorough analyses of abuse, fraud, and harm incidents, utilizing player reports, system data, and analytical tools to generate actionable intelligence and preventive strategies.

Cross-Functional Collaboration:

Partner with Client - Tech, Policy, Internal - data analytics, Digital innovation and support teams to embed safety features into gaming ecosystems, ensuring alignment with business goals and regulatory requirements.

Trend Monitoring and Compliance:

Track industry trends and advise on policy enforcement, age verification, privacy controls, and responsible gaming practices, with attention to regional and international standards.

Performance Reporting:

Develop key performance indicators, reports, and presentations to evaluate safety interventions, optimize resource allocation, and demonstrate operational impact

Qualifications we seek in you!

==================================

Minimum Qualifications

Any graduate

Deep expertise in the gaming industry, encompassing game development, platform operations, live services, and player community dynamics.

Fundamental knowledge of safety value chains in gaming, including risk assessment, content moderation, policy enforcement, incident response, and compliance frameworks.

Demonstrated creativity and agility in devising solutions for complex operational challenges, with a track record of innovative problem-solving in dynamic environments.

Proficiency in digital-led solutions, such as AI/ML integrations, real-time monitoring systems, and automation tools for risk mitigation.

Experience in people-led approaches, including team leadership, training programs, vendor management, and cross-functional coordination to strengthen safety protocols.

Expertise in data and analytics-led strategies, involving metric definition, dashboard creation, predictive modelling, and data interpretation to drive informed decisions.

Strong analytical mindset, with the ability to perform root cause analyses and translate trends into strategic enhancements, particularly in gaming-specific contexts like anti-cheat measures and social engineering prevention.

Excellent communication and collaboration skills, enabling the articulation of complex concepts to diverse stakeholders, while maintaining operational rigor and adaptability

Preferred Qualifications/ Skills

Six Sigma Green Belt Certified

Ability to drive change and transformation, project management and implementation of business operations

Avid

gamer or content creator

familiar with platforms like Twitch, Discord, Steam, Roblox, etc.

Strong communicator with analytical acumen, empathy, and bias for action

Why join Genpact?

Be a transformation leader

- Work at the cutting edge of AI, automation, and digital innovation

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best

- Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress


Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.



JobSenior Manager


Primary LocationIndia-Hyderabad


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingDec 16, 2025, 11:53:06 PM


Unposting DateOngoing


Master Skills ListOperations


Job CategoryFull Time