Job Description

JOB DESCRIPTION:
You will be responsible for leading the business division, hiring and managing your team independently:
Leadership & Team Management:
Oversee day-to-day operations, lead and coordinate the team on assigned projects.
Set clear team goals, delegate tasks and monitor deadlines; Lead and implement team goals or objectives.
Perform quality checks, monitor team performance and report on metrics.
Determine training needs; provide coaching.
General Operations & Visas
Planning and management of complete pre-departure process for clients' travel e.g. scheduling, progress review, completion etc.
Visa documents, visa application filing / review for various countries such as the USA, Europe, Singapore, UK, Australia etc.
Conduct training for visa documents compilation, visa interviews etc.
Destination Management and Airline Ticketing
Handling and overseeing all travel arrangements for domestic and international travel, for groups / packages for locations like USA, Europe, Singapore, Australia
Liaising with channel partners like DMCs, Coach Operators, Airlines, Hoteliers and Resort Reps
Negotiating rates and contracts
Destination research, itinerary development and costing
Account Management and Program Management:
Operate as the lead point of contact for any and all matters specific to your accounts
Ensure that the program is running smoothly for individual members of the group; ensure compliance with company policy or program regulations
Prepare and collect program documents including program itinerary, feedback form, suppliers' contacts and other related requirements for the program
Provide general information regarding program destinations, visiting sites as well as culture, country facts, local tradition and others
Product Design, Pricing, Cost Control, Financial Planning
Use market research information to guide product development and pricing decisions
Identify product improvements or new products by staying updated on industry trends, market activities, and competitors.
Agreeing service levels, contracts and costs with channel partners. Handle payments / invoicing
Assisting Finance / Accounts in financial planning

Skills Required