Job Description

We're hiring and are looking to connect with you as we are on the lookout for a Senior Manager, Transformation & Proactive Solutions with TTEC in Ahmedabad, Gujarat.

Accepting digital applications for your protection and the protection of our employees: Apply online today to connect with us. This role would be parmanent "Work From Home"

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

About TTEC

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

What You'll be Doing

Directly responsible for deployment of projects on a global scale, including but not limited to new or expansion of client business, internal projects, corporate business segment and/or enterprise level initiatives. Responsibilities include presales support, new business execution planning and/or project scope validation

As a Senior Manager, Transformation & Proactive Solutions , You'll Enjoy:

• Fun, talented and witty teamm]ates
• Knowledgeable, encouraging, and present leadership
• Family-friendly environment
• Free-spirited, theme-based employee events
• Diverse and community-minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes...all the competitive pay and benefits you'd expect

On a typical day, you'll

• Develop CI strategies to enhance performance in conjunction with operational and business support leaders
• Design strategies to improve Client's brand voice and customer retention strategies
• Devise actionable strategies to improve resolution and reduce customer effort
• Propensity modelling to deliver insight on customer effort and process /procedure strategies
• Creation of advanced analytics and insights to support client triggers
• Special projects as assigned such as Reporting & Analytics, global initiatives, etc for the client
• Work closely with assigned key stakeholders and leadership team to provide governance and thought leadership on key strategic initiatives for the client
• Incorporate Digital and Engage products/solutions opportunities into applicable client offerings
• Build the muscle and education for the Client program on Digital and Engage products/solutions
• Partner with Operations, Customer Success and Solutioning teams to provide content for RFP/Renewals
• Participate in Client facing conversations to develop or support proposals that have been built

Why You? What You Bring:

Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table... along with the following:

• Contact center and/or customer experience
• 6-8 years leadership experience
• Excellent communication and written skills
• Possess strong analytics, problem-solving and technical skills
• PowerPoint
• Basic knowledge of Digital products such as AI/Bots, Messaging, etc. Preferred experience with TTEC Digital and Engage products/solutions.
• Ability to multi-task
• Project Management experience preferred
• Six Sigma Black Belt preferred (will be required within 1 year time after hire)
• Flexibility

Expectations:

• Will be an individual contributor or a small team will report
• Must be available to work various shifts including UK hours
• Travel required from time to time

Apply Today:

Click on the Apply Now button.

You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.

Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.