Job Description

Sr. Manager - Telephone Prayer Tower

Position Summary

The Senior Manager, Telephone Prayer Tower will oversee the entire operations of the Telephone Prayer Ministry, ensuring that every caller receives prayerful support, guidance, and encouragement in alignment with the vision and mission of Jesus Calls. This pivotal leadership role is responsible for operational efficiency, spiritual growth, team leadership, and high-quality engagement with partners and callers.

Key Responsibilities

1. Operational Management

oSupervise the daily, 24/7 functioning of the Telephone Prayer Tower.

oEnsure prompt answering of prayer calls and compassionate ministry to callers in multiple languages.

oMaintain proper and efficient shift schedules to ensure adequate staffing at all times.

oMonitor and audit call quality, response time, and overall ministry effectiveness through established KPIs.

oImplement and enforce Standard Operating Procedures (SOPs) for call handling, prayer delivery, and follow-up.

2. Spiritual & Pastoral Oversight

oProvide spiritual guidance, counseling, and pastoral support to the team of Telephone Prayer Intercessors.

oEnsure every call is handled with compassion, confidentiality, and faith-based wisdom, using relevant Scripture.

oConduct regular team prayer sessions, Bible studies, and spiritual enrichment programs to nurture the intercessors' faith and ministry skills.

oPromote and educate callers about ministry initiatives, blessing plans, and opportunities for Prayer Tower visits.

3. Team Leadership & Development

oRecruit, train, mentor, and evaluate a large team of new and existing Telephone Prayer Intercessors and volunteers.

oSet performance goals and Key Performance Indicators (KPIs) for the prayer team and monitor progress.

oFoster a Christ-centered, servant-led, and highly motivated team environment.

oConduct regular one-on-one and team meetings for feedback, accountability, and motivation.

4. Quality, Process, and Technology Improvement

oUse feedback from callers and partners to continuously improve the ministry approach and call-handling processes.

oIntroduce and manage technology enhancements for better call management systems (CRM) and operational reporting.

oEnsure the telephone system and related technology are functioning optimally to handle high call volumes.

5. Reporting & Administration

oMaintain and analyze detailed records of call volumes, nature of prayer requests, and follow-up calls.

oPrepare monthly reports on ministry impact, operational metrics, and team performance for central leadership.

oCoordinate with other Prayer Towers and central Jesus Calls teams for events, campaigns, and unified ministry efforts.

Job Types: Full-time, Permanent

Pay: ?60,000.00 - ?80,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Application Question(s):

Are you believer of Christ?
Work Location: In person