Job Description

Company Description
Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary
The Technical Services Senior Manager leads the Implementation and Delivery Teams for India (NetSec), requiring exceptional attention to detail and interpersonal skills to thrive in a fast-paced environment. This role provides strategic direction for the team, ensuring the organization remains at the forefront of network security innovation while managing daily operations and key stakeholder relationships. You will be responsible for the team's talent development, operational excellence, and overall business integration.
Key Responsibilities

• Provide strategic direction and technical vision for the Technical Services team, ensuring the India organization remains at the forefront of network security innovation, including SASE.
• Manage daily activities of the consulting organization, ensuring high-quality delivery of professional services and resident engineering engagements.
• Lead a team of delivery professionals with a focus on active career coaching, training, and talent development, including hiring, promotions, and performance management.
• Act as a key liaison for Sales Leadership, ensuring technical requirements align with customer business outcomes and expectations through effective collaboration.
• Collaborate with external partners to enhance their service product offerings and delivery capabilities, fostering ecosystem growth.
• Provide consistent status updates to regional leadership and play an active role in Quarterly Business Reviews (QBRs).
• Serve as a calm, decisive leader during customer escalations, ensuring swift resolution while maintaining professional composure.

Qualifications
Required Qualifications

• Bachelor's degree with 12+ years of related experience, OR Master's degree with 8+ years of related experience, OR PhD with 5+ years of related experience.
• 7+ years of experience managing teams of 10 or more service delivery professionals, specifically within a high-growth technology environment.
• Solid technical foundation in Internet security concepts and hands-on experience with Network Security product implementations.
• Excellent written and verbal communication skills, with a knack for translating technical complexity into business value.

Preferred Qualifications

• MBA or Master's degree.
• Exceptional ability to present to internal executives and external clients, with the power to influence decision-making at all levels.
• Demonstrated ability to oversee multiple concurrent engagements and prioritize a complex workload proactively.

Additional Information
The Team
Our technical services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn't stop once they sign - it evolves.
As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.

Skills Required