Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
We are looking for an Senior Manager, Technical Project Management to join the American Express Technology Organization. In this role, you will be responsible for working in partnership with Engineering and Product Management teams to manage execution and delivery of software to market, and leverages technical understanding to support executional certainty. This role uses agile methodology values, principles, and practices to plan and manage deliver solutions, while gaining insights and ensuring visibility across stakeholder groups of outstanding issues, risks, and delivery status.

• Facilitates Agile events and ceremonies that help the Engineering team deliver value incrementally and iteratively; embeds Agile ways of working, ensuring deliverables across Technology teams are high-quality and clearly documented
• Drives the team's contribution throughout the Program Increment (PI) through coaching and facilitating team level events; conducting Pre and Post PI Planning sessions, daily stand-ups, scrum of scrums and retrospectives at the end of each planned unit of work, with a focus on continuously learning from the past
• Supports and coaches Product Owners through all agile ceremonies and fosters continuous delivery of business value to end users.
• Raises and provides visibility around gaps, impediments, risks, and dependencies, ensures impediments are visible and tracked through to resolution, escalating when necessary.
• Fosters practices for identifying, tracking, and resolving cross-team dependencies within the team.
• Ensures impediments are visible and tracked through to resolution, escalating when necessary.
• Monitors progress and impact over time by tracking, identifying, and improving delivery effectiveness metrics while increasing agile maturity.
• Working with integrated teams to deliver solutions in support of key product initiatives by working closely with multiple product manager, agile champions, architects, developers, and quality teams.
• Handling and tracking status, progress and other critical metrics in relation to the plan and publishing progress reports to senior partners
• Understand the team's technical platforms and applications.
• Coaches teams to embrace the Technology SDLC process, Agile values, principles and practices, and actively inspire teams to reflect and improve their delivery capacity.
• Leadership and Coaching

• Coach leaders, teams, and Product Owners in Lean-Agile practices and mindsets
• Encourage diversity of thought and demonstrate an open mindset.
• Foster a culture of trust and leadership in others.
• Champion a learning culture to drive continuous improvements and standardization.
• Respectfully and purposefully challenge the status quo.
• Inspire collaboration and quality practices between system architects, Agile teams, and product teams.
• Promote compliance with SDLC standards across the team

Minimum Qualifications

• 6-9 years of Project Management Experience using Agile methodologies
• 5+ years of Scrum Master/Agile Champion experience, Program/Project Manager, and/or 5+ years relevant Technical Program Management experience required. Finance portfolio experience preferred.
• Current Agile Certification such as SSM or PMP-ACP required.
• Preferably a Bachelor's or Master's degree in Computer Science, Computer Engineering, or other technical discipline.
• Experience building high trust and creditability across the organization through deep domain knowledge of the business.
• Strong facilitation and communication skills.
• Experience building high trust and creditability across the organization through deep domain knowledge of the business.
• Ability to effectively interpret Technical and Business objectives as well as challenges and support the team in delivering.
• Envision E2E pipeline and translate it to the Tech team
• Excellent verbal and written communication skills demonstrated by the ability to present complicated technical solutions to stakeholders.

Preferred Qualifications

• Finance and/or Compliance portfolio experience
• Industry and company knowledge or experience.
• Development or QA experience
• Experience in Agile/Lean/SAFe Principles and Frameworks quality and testing best practices
• Willingness to learn new technologies and exploit them to their optimal potential
• SAFe certifications are a plus
• Ability to proactively support colleagues and collaborates with them to help achieve targets.
• Proven recognition of the importance of teamwork to achieve objectives.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required