Job Description

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
Job overview and responsibilities
The Senior Manager-Supplier Management leads a team and a portfolio of OEM and third-party repair suppliers to provide aircraft components to the operation. Utilize understanding of departmental contracts and airframe manufacturer product support and assurance agreements to supervise a team to ensure the capture of all available contractual remedies and incentives, including but not limited to warranty, business consideration, turnaround time, lead time remedies and non-remedy incentives. Drives continuous improvement for cost, quality, and timeliness of repaired components and warranty claims. Leads, trains, and develops subordinate managers, transaction managers and analysts. Responsible for relationship management with key suppliers. Monitors and creates performance metrics to optimize performance. Leads development of automation and digital technology tools and applications do drive efficiency and dependability. Coordinates cross-functional workstreams with internal stakeholders including Logistics, Inventory Management, AOG, Planning, Engineering, Sourcing, and others.

• Monitor Repair Order (RO) performance for compliance to cost, repair time, and quality metrics
• Identify shortfalls and areas of friction and intervene and escalate to mitigate both tactically and structurally
• Set Strategy and Supervise the preparation, filing, and capture of all aircraft warranty and business consideration claims
• Manage supplier relationships through subordinate Managers to ensure robust and repeatable two-way tactical and strategic communications
• Share information and aspirations to ensure we are partners in each other's success
• Maintain risk analysis and mitigation plans for key suppliers
• Lead, train, and develop subordinate teammates to bring each to their full potential
• Monitor recurrent mandatory training and guide deeper developmental conversations using the United leadership model and other paradigms as appropriate
• Create requirements and supervise development of automation, analytic, and data visualization tools to improve efficiency and dependability of transaction management, including dashboards, alerting, user interface and workflow collaboration
• Serve as subject-matter expert and internal focal on the RO lifecycle and warranty process for internal stakeholders to support process-improvement efforts
• Prepare and edit supplier-facing and executive communication and formal agreement creation with procurement
• Provide quality-control and editorial guidance to subordinate managers

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for
United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.
Qualifications
What's needed to succeed (Minimum Qualifications):

• Bachelor's degree in Business, technical, aviation, or related discipline
• 8+ years of work experience
• 2+ years as an organizational leader (two or more tiers of subordinates with two or more direct reports)
• 2+ years managing aircraft component repair activity and our warranty and remedy process. Could be hands-on, e.g. A&P, engineering, or business management.
• Strong interpersonal, verbal and presentation skills.
• Able to partner effectively across various disciplines.
• Able to understand complex interplays between operational finance and technical decisions.
• Microsoft Office proficient
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• Project Management (PMP) Certification
• Lean Six Sigma Black belt certification
• AGILE project management
• Airframe & Powerplant license
• 5+ years as an organizational leader
• 2+ years of supplier management experience (aviation or elsewhere)
• 4+ years managing aircraft component repair activity
• Data analytics, e.g., SQL
• Advanced MS Office, e.g., VBA