Job Description

Who we are
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio's next Senior Engineering Manager on Twilio's Flex product team.
About the job
This position is needed to manage the Experiences team of software engineers to own and extend the feature set offering to customers and therefore the overall solution reach of Flex.
Flex is Twilio's contact center platform and is a unique solution that provides customers with the building blocks they need to build a fully customized contact center solution to meet their needs.
Responsibilities
In this role, you'll:

• Own and deliver delightful contact-center persona experiences for Twilio Flex customers.
• Be a champion for your team, setting individuals up for success and putting others' growth first.
• Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments.
• Advocate agile processes, continuous integration and test automation.
• Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services.
• Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support.

Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:

• You have a minimum of 14+years experience with 5 years of proven track record of leading and managing software teams.
• Experience managing multiple workstreams within the team
• Bachelor's or Master's degree in Computer Science, Engineering or related field.
• Building Agent/Supervisor experiences using technology stack (ReactJS, Paste design systems, testing frameworks such as Cypress and Selenium)
• Technical Experience with:

• cloud native technology stack
• REST APIs
• Programming languages: Javascript/Typescript/ReactJS
• Datastores like Aurora, DynamoDB Etc.
• container technologies - Docker/Kubernetes.
• modern automated testing and CI/CD pipelines.
• SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus, Mixpanel Etc.
• Excellent problem solving, critical thinking, and communication skills.
• Broad knowledge of development environments and tools used to implement and build code for deployment.
• Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil.
• As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team.
• Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring.

Desired:
Previous experience with:

• Communications: Voice (Telephony systems) and Digital
• Contact Center and Customer Engagement solutions

Location
This role will be remote, and based in India(Karnataka, Tamil Nadu, Telangana, Maharashtra & New Delhi)
Travel
We prioritise connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call . Additionally, we empower employees to build by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, .
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. '