Job Description

JOB DESCRIPTION Responsibilities: Interface with the client independently on calls/emails/IM to give status updates on projects and help in issue resolution Project management, task allocation, briefing and auditing team members work to maintain highest quality standard Analyze website internal search (site search) & external search (SEO) performance and provide suggestions and strategy for improvements Business Process Initiatives, Conceptualizing (or identifying), implementing & sharing process improvements Measure various KPIs and identify trends Create weekly reports, presentations and operation metrics on resource utilization, productivity etc. Marketing effectiveness A/B testing, campaign performance, cross channel behavior External Communication - weekly, monthly and quarterly meetings with clients Project Review Weekly Operations Review Monthly Business Review Quarterly Business Review Internal Communication - team meetings, periodic reporting Manage attrition, identify future staffing needs and formulate recruitment plans Develop and conduct process health checks and knowledge audits Develop, implement and maintain performance monitoring systems Responsible for training and mentoring team members to develop skillset Required Expertise: Excellent communication / interpersonal skills At least 5 years of work experience in Managing operations in online business division of an ecommerce company Executing CMS/eCommerce projects and reporting / Dashboard development Managing Site Search or SEO Campaigns Proficient using any one of the listed web analytics tools - Adobe SiteCatalyst, Coremetrics, WebTrends, Omniture Insight, Google Analytics. Expert in Reporting, Analysis & Data Presentation Excellent logical reasoning and ability to research on its own Experience in using enterprise search platform viz. Google Custom Search, MS FAST, Endeca, IBM Solr Functional knowledge on working with MS Excel Team management experience Intermediate HTML and XML knowledge Knowledge on Excel Macros & Databases Enthusiastic attitude Quick Learner Logical Reasoning Leadership

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