Job Description

Senior Manager - Service Sales (Control, Fire & Security)
Location: North & East India
Job Type: Full-Time
Experience: 10-15 Years
Industry: Building Technologies
Function: Sales - Services
Build your best future with the Johnson Controls team
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine building performance to serve people, places, and the planet. Join a winning team that empowers you to build your best future!
What We Offer

• Competitive salary
• Paid vacation/holidays/sick time
• On-the-job and cross-training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What You Will Do
Sales & Business Development

• Drive sales of service contracts (AMCs, operational contracts) for Building Management Systems (BMS), Fire Detection & Suppression, and Electronic Security Systems.
• Identify and pursue new business opportunities with end-users, facility managers, consultants, and developers.
• Develop and maintain strong relationships with key stakeholders to ensure long-term customer retention.

Customer Engagement & Account Management

• Conduct site surveys and prepare customized service proposals and BOQs.
• Present technical and commercial offerings to clients, highlighting value propositions and differentiators.
• Ensure high levels of customer satisfaction through proactive service delivery and issue resolution.

Operational Excellence

• Collaborate with service delivery teams to ensure timely execution of contracts.
• Monitor contract performance, renewal cycles, and profitability metrics.
• Ensure compliance with safety, quality, and operational standards.

Strategic Planning & Reporting

• Achieve annual sales targets and contribute to regional growth plans.
• Maintain accurate sales forecasts, pipeline reports, and customer databases.
• Provide market intelligence and feedback to product and strategy teams.

How You Will Do It

• Drive sales growth and meet annual targets
• Conduct business development and client engagement activities
• Deliver technical presentations and highlight JCI's value proposition
• Perform site surveys and prepare BOQs
• Collaborate with service delivery teams for contract execution
• Maintain strong relationships with stakeholders and ensure customer satisfaction

What We Look For

• Bachelor's degree in Engineering (Mechanical/Electrical/Electronics); MBA preferred
• 10+ years of experience in service/project sales in IBMS, Fire & Security domains
• Strong understanding of BMS, Fire Detection, and Security systems
• Excellent communication, presentation, and interpersonal skills
• Proven track record in winning service contracts and managing client relationships

Skills Required