Job Description

Date Posted: 2024-12-02
Country: India
Location: The Corenthum, Tower B, Unit No. B-53/2, 3rd Floor, A-41, Sector-62, Noida (Uttar Pradesh)
- Functional Head- Service operation NUPC
Senior Manager- Service Operation will be responsible for Technical, commercial and Account Receivable of his portfolio, in brief-

• Conceptualize and implement Service maintenance systems and processes like Routine and Code maintenance, callbacks, PUI, repair etc .
• Target setting and achievement in line with the annual plans/objectives of Zone .
• Guidance/support to Area Service Managers to improve area efficiency.
• Inventory management spares availability in store, material consumption, SL and DSL management.
• Business plan forecast & manpower planning Otis Indirect, Service Sales, Field Professionals and Field Partners.
• Regular meetings with Service Area Managers, Field Supervisors and Service Sales team for service business performance.
• Implementation of 3 absolutes - EH&S, Quality and Business Ethics. Ensure to Drive among field staff including field partners.
• Analyze monthly service operation report to take corrective actions or new initiatives. .
• Meet major customers for customer excellence, grievance handling and non-price visits in general.
• Responsible to foster culture of safety & high standard of ethical behavior through regular participation in TBTs, Connect Sessions, Learn & Live & safety stand-down days. Ensure culture of high ethical awareness and behavior through being visible and vocal with employees on the importance of compliance with the Otis Code of Ethics and all applicable laws.
• Ensure 100% WWJSSS implementation.
• Drive and Generate additional Repair business - Booking and Sale.
• Service Portfolio Management growth for Service unit base, Conversion, AMC renewals, recovery and prevention of cancellations.
• Collection -AR, Reduction in old AR.
• Must demonstrate appropriate leadership skills including but not limited to effective communication, analytical ability, problem solving, tactical prowess and business acumen.

Candidate should from elevator background or other similar Industry having Field operational experience in Service business involving high volumes.
Should be B.Tech with preferably 15-20 years of relevant experience.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities youll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click .
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .
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