Job Description

Key Responsibilities


Lead and scale the Server Operations function covering Linux, Windows, virtualization, and container platforms across on-prem and cloud, ensuring 24x7 service reliability and adherence to SLAs/OLAs.

Own incident, problem, and change management processes (ITIL-based), driving reductions in MTTR, incident volume, and change failure rate.

Establish and execute capacity planning, patching, backup/restore, DR/BCP, and lifecycle management roadmaps with measurable KPIs.

Implement robust observability--monitoring, logging, alerting, and SLOs--using modern tooling, ensuring actionable, noise-reduced alerts and business-aligned dashboards.

Champion automation-first operations with Infrastructure-as-Code and configuration management to reduce toil, improve consistency, and accelerate delivery.

Partner with Security to maintain hardening standards, vulnerability remediation SLAs, privileged access controls, and audit readiness.

Manage vendor relationships and MSAs/SOWs for colocation, hardware, managed services, and cloud partners; own budgeting, forecasting, and cost optimization.

Drive root cause analysis and post-incident reviews with a blameless culture; implement preventive and corrective actions with clear owners and timelines.

Maintain an accurate CMDB/asset inventory, capacity/utilization metrics, and compliance artefacts; ensure documentation is current and auditable.

Collaborate closely with application, platform, and network teams to plan releases, environment refreshes, migrations, and performance tuning.

Build a high-trust team culture in Bangalore, setting on-call standards, coaching engineers, and creating growth paths and succession plans.




Qualifications


10+ years in infrastructure/server operations, including 4+ years in a people management role leading multi-disciplinary operations teams.

Deep expertise in Linux and Windows Server operations, virtualization (e.g., VMware), and enterprise storage and backup technologies.

Hands-on knowledge of at least one major cloud platform (AWS, Azure) operating server workloads in production with strong cost controls.

Proven ownership of incident, problem, and change management aligned to ITIL with strong metrics discipline (MTTR, availability, change success rate).

Experience implementing observability stacks (e.g., Prometheus, Grafana, ELK, Splunk, Datadog, Zabbix, Nagios, Logic Monitor) and creating actionable alerting.

Strong automation background with Infrastructure-as-Code and configuration management (e.g., Terraform, Ansible, Chef, or Puppet) and scripting skills (e.g., Python, Bash, or PowerShell).

Working knowledge of security and compliance in enterprise environments (e.g., ISO 27001, SOC 2) and audit preparedness for regulated clients.

Demonstrated success managing vendors, capacity, and budgets, with clear outcomes in cost optimization and service reliability.

Excellent communication and stakeholder management, with the ability to operate in a global, distributed, and fast-paced environment.


Nice to Have


Experience in financial services or other regulated industries, including managing controls for sensitive data environments.

Exposure to Windows AD, LDAP, SSO, and secrets management.

Experience with DR drills, site failovers, and hybrid multi-cloud patterns.

Knowledge of Zero Trust principles and endpoint/host hardening at scale.




Key Performance Indicators (KPIs)


Service availability and defined SLO/SLA attainment.

MTTR, incident recurrence rate, and change success rate.

Patching and vulnerability remediation SLAs achieved.

Capacity/right-sizing targets and infrastructure cost per workload.

Automation coverage and reduction of manual runbook tasks.




Work Model and Hours


Bangalore-based role with flexibility to support global time zones and critical change windows.

Participation in an on-call rotation and occasional evening/weekend maintenance as needed for 24x7 operations.




Education


Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.


About the Role



The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on the applicant's geographic location.



Invest Cloud is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.