Job Description

Description :
Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses--and their customers--to achieve more through innovation, automation, and intelligent insights.
The Role
We are seeking a strategic, experienced leader to oversee and enhance the delivery operations within our Cybersecurity Professional Services practice. The Director will lead a team of skilled cybersecurity engineers and consultants, driving the delivery of tailored cybersecurity solutions addressing complex customer security challenges. This role involves comprehensive oversight of the implementation and integration of advanced solutions, including Extended Detection and Response (XDR), Security Orchestration, Automation, and Response (SOAR), Extended Security Intelligence and Automation Management (XSIAM), Cloud Security Posture Management (CSPM), and Next-Generation SIEM solutions. The ideal candidate possesses exceptional leadership, extensive cybersecurity knowledge, and proven capabilities in team development, customer engagement, and operational excellence.
Responsibilities:

• Oversee end-to-end project delivery, including planning, execution, risk management, quality assurance, and budget control, ensuring all deliverables meet customer expectations.
• Manage, mentor, and develop high-performing teams, fostering an inclusive environment focused on professional growth and collaboration.
• Act as a trusted advisor and strategic partner to customers, providing consultative guidance to optimize cybersecurity programs and maximize solution effectiveness.
• Collaborate closely with internal stakeholders, including sales, product management, customer success, and engineering, to enhance service delivery and customer experiences.
• Define, monitor, and report on key performance indicators (KPIs), emphasizing project outcomes, customer satisfaction, and team performance.
• Lead continuous improvement initiatives aimed at enhancing operational efficiency, process automation, and service delivery effectiveness.
• Strategically align team skills and capabilities with business needs and market trends, ensuring readiness and adaptability.
• Provide proactive customer relationship management, addressing escalations promptly and effectively to maintain long-term client satisfaction.
• Oversee quality assurance and quality control processes, validating all final customer deliverables against established quality standards.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related discipline; equivalent military experience or industry-recognized certifications (CISSP, GIAC, CISM) also considered.
• Minimum of 5 years in cybersecurity professional services or consulting, with at least 5 years in a senior leadership or managerial position.
• Proven experience managing high-performing delivery teams, directly mentoring staff, and leading complex engagements.
• Strong expertise in advanced cybersecurity solutions such as XDR, SOAR, XSIAM, CSPM, Next-Generation SIEM, SASE/SSE, and Cloud Security.
• Excellent leadership, communication, and presentation skills, with the ability to translate complex technical concepts into executive-level insights.
• Proven financial acumen, including budgeting, forecasting, resource allocation, and profitability management.
• Demonstrated capability in driving innovation and process improvements to enhance team efficiency and service quality.

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers--thinkers, builders, and collaborators--who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world.
Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future.
Ready to innovate? Let's redefine what's next--together.
About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com.
Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.
Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.

Skills Required