Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager, Deman Planning, Supply Chain Management!

We are currently seeking a dedicated and detail-oriented Quality Assurance Senior Manager with specialized experience in the Supply Chain domain to enhance our quality standards and ensure operational excellence. The ideal candidate will be tasked with overseeing process efficiencies, controls, and standardization across our SCM operations

Responsibilities

Domain Expertise: Utilize in-depth knowledge of SCM processes to oversee and maintain high standards of quality and efficiency across all phases of the SCM cycle.*
Process Efficiency and Standardization: Develop and implement standard operating procedures for the SCM process. Ensure consistency and reliability in how transactions are managed across different regions and platforms.*
Risk Evaluation and Management: Proactively identify potential risks and deviations in the SCM process. Conduct detailed root cause analysis to assess impacts and develop mitigation strategies to prevent recurrence.*
Quality Assurance Leadership: Lead and mentor a team of QA analysts in best practices for SCM quality assurance. Foster a culture of continuous improvement and operational excellence within the team.*
Stakeholder Communication: Maintain excellent communication lines with operations teams and clients. Provide clear, concise reports and updates on quality initiatives and outcomes. Address any concerns or issues with effective solutions.*
Performance Metrics and Reporting: Design and implement quality performance metrics to track compliance with established standards and identify areas for improvement. Regularly review process outcomes to ensure alignment with business objectives.*
Qualifications we seek in you!

Minimum Qualifications

Master's degree in Business Administration, Supply Chain Management, or related field.*
Relevant years of relevant experience in a Quality Assurance role within the Supply Chain domain.*
Proven experience in enhancing process efficiencies, establishing controls, and implementing standardization techniques.*
Flexible to work in shift hours*
Preferred Qualifications/ Skills

Certification in Quality Management (e.g., Six Sigma, ISO 9001).*
Experience with ERP systems and Kinaxis, Blue Yonder suite of products*
Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation*
Make an impact - Drive change for global enterprises and solve business challenges that matter*
Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities*
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day*
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress*

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Manager

Primary LocationIndia-Bangalore

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 8, 2025, 11:29:00 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time