Job Description

Career Category Sales & Marketing Operations

Role Description:
The Scientific Communications Operations Senior Manager is accountable for driving development, execution, and implementation of the strategic roadmap for Amgen's Global Scientific Communications Operations capability in India. Key areas of focus include process improvement, system enhancements, team leadership, change management, and training and delivery, with an emphasis on technology and innovation.
Reporting to the Global Scientific Communications Operations Director, this global position will deliver by building and cultivating strong relationships with key partners in a matrixed team environment, including the Scientific Communications leadership team, information systems and data & analytics partners, vendor support teams, cross-functional stakeholders, and the business user community.
The preferred candidate will possess excellent prioritization and communication skills, extensive project management experience, and a proven track record of success in a heavily regulated or compliance-driven environment. The ability to develop strong cross-functional relationships and a continuous improvement mindset are essential to succeed in this role.
Innovation, process improvement, efficiency, compliance, transparency, traceability, and quality are at the core of our work. Results will be achieved in a manner that embodies Amgen's culture and values, fosters trust and respect in team collaboration settings and partnerships, holds ethics as a foundational base in all manner of work activities, and exemplifies a philosophy of continuous team and personal improvement.
As a leader of the Scientific Communications Operations team in India, this role is responsible for creating and leading high-performing and engaged teams to exceed expectations.
Roles & Responsibilities:

• Driving performance management activities for Scientific Communications, including standardization, optimization, quality, timely delivery of processes, platform technologies, and analytics solutions
• Managing and overseeing activities required to plan, build, implement, launch, and maintain initiatives within the Scientific Communications capability in accordance with core guiding principles and strategies
• Partnering with the Scientific Communications Operations Director and Scientific Communications senior leadership in Amgen India to establish vision, identify gaps, and streamline opportunities to execute the capability's strategic roadmap
• Proactively identifying program risks and implementing and managing mitigation plans as needed
• Providing subject matter expertise in the assessment & prioritization of new projects and enhancements, as well as for ongoing business processes, and being a positive and strong change agent to continually seek out innovative ways to pragmatically expand digital capabilities
• Proactively identifying and continually evaluating external digital health and data asset trends and internal capabilities that may be leveraged as fit-for-purpose solutions
• Maintaining a pulse on the highly dynamic and fast-paced digital technology and innovation industry; partnering with technology teams to match capabilities with internal business needs
• Ensuring effective and timely communication of project statuses, process changes, new initiatives, and complex analytics to various stakeholders -- including leadership, colleagues, impacted teams, and cross-functional partners - across various channels, such as live presentations, targeted emails, and posts to internal networks
• Demonstrating excellent leadership and diplomatic skills, especially for coordination across regions and teams within the organization, positioning oneself as a leader in digital technologies
• Leveraging data and analytics to derive recommendations to optimize multichannel engagement in a global setting
• Recruiting, hiring, mentoring, and developing team members, as appropriate

Basic Qualifications and Experience:
Advanced scientific degree:

• Doctorate degree & 8 years of directly related industry experience
• Master's degree & 10 years OR
• Bachelor's degree & 12 years OR
• Associates degree & 14 years AND

• 5 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources

Functional Skills:
Preferred Qualifications:

• Advanced degree in life science, computer science, business, or related discipline
• 8+ years of work experience in information technologies/information systems, analytics platforms, and reporting technology
• 5+ years of experience with Salesforce, Veeva Vault, or similar technology platforms
• 3+ years of operations experience in the pharmaceutical or life sciences technology industry
• Hands-on experience with AI and automation tools (e.g., Power Platform, UiPath, custom GPTs) to enhance and streamline business processes and workflows
• Extensive project management experience (PMP or DASM certification preferred)
• Previous management of direct reports and oversight of information system vendors
• Foundational Knowledge of pharmaceutical industry guidelines, the legal/health system environment, SOPs, good clinical practices, good publication practices, and regulatory requirements
• Understanding of the medical affairs, drug development, and commercialization process
• Demonstrated ability to drive organizational change
• Business process and systems management
• Strong understanding and experience in the use of performance management techniques, measures, problem solving, and analytical thinking
• Strong understanding of principals of customer service as applied to internal customers and external partners
• Advanced skills in application software and analytical development methodologies in a validated system environment

Competencies:

• Effective at managing complex teams of professionals
• Successfully navigates highly matrixed environment
• Operational excellence: management skills, planning, prioritization, decision making, objective setting, meeting management, and plan execution
• Excellent oral and written communication, including the ability to present formally and informally within area of expertise to a diverse set of audiences, including small teams, leadership, and large group meetings
• Flexibility in a rapidly changing environment; ability to proactively identify operational needs and anticipate and prevent issues
• Deep focus on customer service through solution delivery
• Promote innovation by acting as a strong advocate for automation and the advancement of new technologies to streamline system services and support novel processes
• Strong self-awareness and sense of accountability, being transparent, approachable, objective, and open-minded
• Proficient in analysis and interpretation activities and able to present insights based on business acumen and subject matter expertise

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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