Job Description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast.


As a Sr. Manager of Salesforce Engineering/Delivery, you will be an integral part of a growing team within the broader Enterprise Applications organization. Delivery is responsible for spearheading complex Salesforce implementations, guiding our stakeholders from vision to reality, by delivering world-class solutions.

What you'll do:

Lead & manage a team of seasoned Salesforce Consultants and Developers on complex transformational projects, fostering a collaborative and high performing environment Oversee all aspects of Salesforce projects, including scope definition, planning, execution and delivery within deadlines and budgets Collaborate with stakeholders, consultants and developers in solution designing, configuration, and customization of Salesforce products to ensure high-quality project deliverables aligned with business objectives Build and nurture strong relationships with stakeholders, understanding their needs and ensuring overall project satisfaction and success Implement best practices for agile development, quality assurance and change management Implement engineering best practices including code quality standards, agile planning, and DevOps/CI-CD workflows. Champion and manage DevOps for Salesforce using Copado, including version control, automated testing, release management, and environment strategy. Proactively identify and address project risks and dependencies. Lead the integration and adoption of AI-powered platforms (e.g., chatbots, smart Quoting, sentiment analysis etc) to enhance operational efficiency and stakeholder experience. Monitor projects progress, track KPIs and provide insightful reports to the leadership teams and stakeholders Mentor, coach and motivate team members to achieve results. Champion continuous learning and improvement within the team, staying current with the latest Salesforce advancements and industry trends Conduct performance reviews, provide career guidance and foster talent development within the team.

What you bring:

Qualifications:

12+ years of experience in managing and delivering Salesforce projects Proven track record of successful project delivery with high quality on time and within budget for diverse customers. Proven leadership and exceptional team management skills. Strong experience with agile project methodologies (Scrum, Kanban etc.). Deep expertise in core Salesforce products and functionality (Commerce cloud and /or Experience( Community/Portals) Cloud etc.). Strong business acumen and understanding of CRM implementation best practices and industry standards. Excellent communication, written, and verbal, with stakeholders and internal teams. Experience leading and motivating teams to achieve results. Ability to manage multiple priorities and work independently in a fast-paced startup environment. Experience working in the Big4 consulting preferred. Proven experience implementing and managing Copado or other Salesforce DevOps tools for version control, CI/CD, and release pipelines. Leverage AI/ML to drive innovation across quoting, onboarding, customer support, and success systems, improving customer experience, automation, ticket resolution, and customer satisfaction. Proficiency in Salesforce configuration, customization, and development (Apex, Lightning Web Components etc.). Familiarity with Salesforce integration tools, release management applications and other third-party applications. Strong analytical and problem-solving skills. Excellent time management and organizational skills. Ability to build and maintain strong relationships with stakeholders and cross functional teams. Salesforce Certifications and/or Agile Certifications would be preferred. Manage SI's ensuring regular communication, diligent budget management, and the delivery of high quality solutions.

Additional Responsibilities:

--------------------------------


Oversee and manage the end-to-end Salesforce projects lifecycle across multiple teams, including scope definition, planning, execution and delivery within deadlines and budgets. Experience leading evaluations and adoption of new Salesforce features, technologies, and AI/ML integrations to enhance business processes and customer experience. Familiarity with customer success KPIs such as NPS, churn risk, adoption metrics, and expansion forecasting. Background in post-merger org consolidation or multi-cloud Salesforce environments. Understanding of product-led growth strategies and usage-based billing models.




#LI-VG



#LI-Hybrid

About us:

ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.



ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.



ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.





For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.