Job Description

THE ROLE
At Bombay Sweet Shop, sales is not just a revenue function, it is how we spread the joy of Indian sweets to the world. From corporate partnerships and weddings to gifting moments and celebrations, our Sales team brings this joy to life through creativity, precision, and strong cross-functional collaboration.
As Senior Manager - Sales & Business Development, you will play a pivotal leadership role within the sales function. Working closely with the Head of Business Development, you will help shape strategy while taking direct ownership of team enablement, process excellence, and the execution of large, complex, high-impact deals.
This role sits at the intersection of people leadership, business development, and operational rigour. You will be expected to actively strengthen how sales and business development operate - identifying gaps, driving meaningful process improvements, embedding them consistently, and ensuring they sustain over time. Equally important, you will serve as a strong support system for the sales team: coaching them, enabling confident performance, and ensuring every client experience reflects the quality, warmth, and ambition of Bombay Sweet Shop.
WHAT YOU WILL BE RESPONSIBLE FOR
SALES LEADERSHIP & TEAM ENABLEMENT
Supervise and support the gifting sales team, ensuring clarity of roles, priorities, and expectations
Act as the primary point of support for the team on live deals, client conversations, and escalations
Coach team members on sales approach, client handling, structuring proposals, and follow-ups
Conduct regular check-ins, pipeline discussions, and problem-solving sessions with the team
Support hiring, onboarding, and ongoing development of team members
Identify individual and team-level training needs and work with leadership to address them
Create an environment where the team feels supported, accountable, and confident to perform
PROCESS OWNERSHIP & CONTINUOUS IMPROVEMENT
Take ownership of end-to-end gifting sales processes, from lead intake to fulfilment handover
Identify gaps, inefficiencies, and recurring issues in existing workflows
Propose, implement, and document improved processes in collaboration with relevant teams
Ensure processes are clearly communicated and consistently followed by the sales team
Monitor adherence and make iterative improvements as the business evolves
Act as the custodian of gifting sales SOPs, ensuring they remain current and relevant
Actively drive process change where needed, not just follow existing systems
BUSINESS DEVELOPMENT & LARGE DEAL OWNERSHIP
Support the Head of Business Development in identifying and developing new gifting opportunities
Personally handle or co-own large, complex, or strategically important deals and clients
Lead high-value corporate and institutional accounts that require senior attention
Step in on sensitive, time-critical, or high-risk orders to ensure smooth execution
Build long-term relationships with key clients to drive repeat and incremental business
Identify opportunities for upselling, cross-selling, and deeper partnerships
SEASONAL GIFTING & STRATEGIC EXECUTION
Play a key role in planning and executing major seasonal gifting moments (Diwali, Rakhi, Christmas, etc.)
Work closely with product, design, and marketing teams on gifting collections, pricing structures, and client-facing proposals and pitch materials
Ensure that gifting offerings are aligned with brand standards, margins, and operational feasibility
Anticipate risks during peak periods and proactively plan for them
CROSS-FUNCTIONAL COORDINATION & OPERATIONAL OVERSIGHT
Ensure clean, timely handovers from sales to fulfilment, billing, and operations
Work closely with operations, design, finance, and marketing to ensure alignment
Flag issues early and solve collaboratively, rather than reactively
Maintain high standards of detail, accuracy, and follow-through across all gifting orders
WHO YOU ARE
A strong people leader who enjoys coaching, supporting, and growing teams
A problem-solver who thrives in a fast-moving, creative environment
Comfortable owning responsibility and stepping in when things get complex or high-pressure
Process-oriented, with the ability to spot gaps and implement sustainable solutions
Commercially sharp, with a clear understanding of relationship-led, B2B-heavy sales and excited by the challenge of scaling a premium gifting business without losing its soul.
Understands that leadership means enabling the team to sell, not being the sole closer
Highly organized, detail-driven, and calm under pressure
Confident working cross-functionally in a fast-paced, creative environment
Equally comfortable thinking strategically and executing on the ground
SKILLS & EXPERIENCE REQUIRED
6-9 years of experience in sales or business development
2-3+ years in a people management or supervisory role
Prior experience in gifting, luxury retail, hospitality, food & beverage, events, or premium consumer brands preferred
Strong experience handling B2B / corporate clients and high-value orders
Excellent communication, negotiation, and stakeholder management skills
Proven ability to improve processes and drive consistency across teams
WHY THIS ROLE MATTERS
This role is critical to ensuring that Bombay Sweet Shop's gifting & B2B business scales without losing quality, consistency, or soul. Success is defined not only by revenue, but by how well the team is supported and enabled, how robust and scalable the processes are, and how confidently the business handles its most important clients and orders.

Skills Required