Job Description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited ("MFSL") and Axis Bank Limited.


Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.


Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

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Job Title

Sr Manager

Location

Gurgaon - 90C

Department

Operations

Function

Renewals

Reporting to

AVP Ops

Band

4 A

JOB SUMMARY:

The incumbent will be working on dialer management allied activities. Additionally he will be responsible to track business leakage control and new partner partner onboarding quality checks and help in onboarding control governance.

Key Actionable

u Creation of call center dialer strategy planning


u Work closely on reports automation and digitization agenda


u Responsible for highlighting early warning indicators which impacts the collection performance


u Close tracking on the business leakage during onboarding control by working on VPOSV, interactive video calling etc output and highlight on timely basis


u Ensuring new partner's agreed quality checks are in control


u Analyze data to establish the problem RCA and report on efficacy of implemented solutions.


u Tracking and publication of consequence management update and highlight the potential red flags


u Onboarding new business dashboard creation


u Weekly/fortnightly/monthly dashboard publishing covering Business cancellation, Silent grief, New business issuance and comparative views of year and year


u Collaborate with IT for any enhancement/Updation.


u Drive initiatives in line with company strategy to empower various interdepartmental teams like IT, BPMA and within department

Measures of Success

Persistency - 86% RI - 100% target On Schedule delivery all requirements Contribution in implementing various initiatives and their output tracking.

Key Goal (Business)

Persistency tracking on newly onboarded partners Discrepancy management of VPOSV Efficiency tracking Cross functional Coordination

Key competencies/skills required

Must have a minimum of 8-10 years' experience. Understanding of systems, processes and functions Interpreting, analyzing data using statistical techniques for trends Excellent in communication and presentation Good PR skills and able to get the work done from other depts.

Growth mindset and self-motivated

About Axis Max Life Insurance

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a Joint Venture between Max Financial Services Limited ("MFSL") and Axis Bank Limited. Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital. As per the annual audited financials for FY2023-24, Axis Max Life Insurance has achieved a gross written premium of INR 29,529 Cr. For more information, please visit the company website at www.maxlifeinsurance.com.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

State

Home Office

Branch

Gurugram -90C

Department

Operations

Function

Operations - Renewals

Posted On

19-Jan-2026