Job Description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited ("MFSL") and Axis Bank Limited.


Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.


Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Key Responsibilities:

Drive Service Grievance Reduction and Enhance Customer Experience Stakeholder Collaboration: Liasoning with key teams to implement immediate resolutions and dive structural fixes for long term impact Grievance Analysis and Resolution: Knowledge of processes, eye for details and identifying key grievances trend, conducting deep dive RCA's Managing Early warning indicators and Lead metrics according to severity. Quality and Training Management at various shops, including call centre, ECS. Support the function on tracking and evaluating root cause, as well as overseeing remedial actions in short term as well as long term. Analysis impacted process and applying smooth change management. Regular monitoring of Customer VOC's and analysing the trends, and foreseeing the impact areas.

State

Home Office

Branch

Gurugram -90C

Department

Operations

Function

Operations - Renewals

Posted On

26-Dec-2025