Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Manager - Instructional Design & Content Development will lead a geographically distributed team of instructional designers and SOP writers focused on Revenue Cycle Management (RCM) training. This role is responsible for overseeing content creation, quality assurance, ticket-based documentation updates, and strategic content revamp initiatives. The ideal candidate will bring solid RCM domain knowledge, instructional design experience, and excellent language skills to drive impactful learning solutions.
Primary Responsibilities:

• Team & Stakeholder Management

• Lead a team of 20+ Instructional Designers and Content Writersacross India and the Philippines
• Manage direct reports in India and oversee the Philippines team via a local people manager
• Conduct regular one-on-ones, performance appraisals, and feedback sessions.
• Ensure high team engagement and productivity
• Content Development & Maintenance

• Oversee creation of job aids, ILTs, WBTs, and SOPs for front-end and back-end RCM training
• Manage a ticketing system for content requests from operations and training delivery teams
• Allocate resources and monitor daily capacity and utilization
• Quality Assurance

• Conduct quality reviews based on established style guides
• Ensure content accuracy, clarity, formatting, and alignment with stakeholder expectations
• Drive continuous improvement in content quality and instructional effectiveness
• Project Leadership

• Lead large-scale content revamp projects involving thousands of documents
• Collaborate with stateside learning partners to align on restricted vs. non-restricted content responsibilities
• Drive efficiencies and innovation in content creation and delivery
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Eligibility
To apply to an internal job, employees must meet the following criteria:

• Grade 27 and 28 can apply
• Grade 27 will move to 28, Grade 28 will move laterally
• Preferably minimum duration of 12 months of continuous service in their current grade and position. If an employee has not completed one year in current role, please discuss interest with your reporting manager and seek alignment
• Performance rating in the last common review cycle of "Meets Expectations" or higher

Not be on any active CAP (Corrective Action Plan) or active disciplinary action
Required Qualifications:

• Bachelor's degree
• 6+ years of experience in RCM
• 6+ years of experience in instructional design, content development, or training within RCM.
• Proven experience managing cross-functional or cross-geography teams
• Solid understanding of SOP creation and documentation standards

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Skills Required