Job Description

Position
Senior Manager - Quality & SE
Incumbent
Department
Quality
Function
Quality & SE
Reporting to
CVP - Quality & SE
Band
4A
Location
Gurgaon
Team size (D/I)
IC
JOB SUMMARY
Responsible for managing Quality and Service Excellence for non- distribution / Distribution channels, based at home office and at PAN India branch offices. Key deliverable areas will be Project Delivery using Lean Six-Sigma, Project Management, Process Excellence, Business Process Management, Training and building QDNA.
KEY RESPONSIBILITIES
Project Management and Delivery - Six Sigma, Lean and Innovation

• Execute high impact strategic, transformational projects using suitable six-sigma methodology for Non-Distribution/ Distribution Teams.
• Mentor Lean Six Sigma BB/GB/ YB projects for improving process efficiency, revenue, cost save/avoidance.
• Facilitating change & stakeholder management as part of transformational programs and improvement projects
• Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs.
• Work with project teams for representing the function/organization in various external/internal Quality Competitions like CII, RBNQA &ASQ
• Conduct internal/external benchmarking and in-sighting for best practice identification and replication

Process Excellence (Business Process Management System- BPM)

• Process identification, documentation and managing version controls
• Regular process gap analysis with business teams with solution identification and monitoring to ensure deployment
• Work with business training teams to design process level training and certification program and drive adoption in partnership with business
• Creating Standard Operating Processes (SOP), FMEA and designing process flow diagrams along with stakeholders

Quality Culture and Capability Building

• Building and measuring Quality - DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.)
• Reporting of Quality initiatives to Sr. management
• Support in last mile deployment of all Quality initiatives at functional level

MEASURES OF SUCCESS

• Six Sigma project closures
• Business Impact / MOS achieved
• Transformation assignment closure with CFTs
• BPM task completion
• Driving Q-DNA at functional level
• Monthly governance and dash boarding
• Training to be imparted.

(Basic Quality Tool, YB & GB)
KEY RELATIONSHIPS (Internal /External)
Internal: Business heads, Quality head, Cross functional teams, Quality team, Sellers
External: As applicable (End Customers, business partners)
KEY COMPETENCIES/SKILLS

• Lean Six Sigma
• Stakeholder Management
• Project Management
• Change Management
• Analytical Thinking
• Statistical Skills/Data Affinity
• Strong Communication/Presentation Skills
• Facilitation and interpersonal skills

DESIRED QUALIFICATION AND EXPERIENCE

• Certified Black Belt experience is a must with knowledge of minitab tool.
• Graduate with 7-8 years' experience in driving lean sig-sigma improvement and transformational projects in BSFI, preferable with experience in the Insurance sector and in non-distribution/ distribution functions.
• Process improvement experience via Kaizens and other LEAN tools.
• Experience in design thinking, RPA and methodologies other than DMAIC will be preferred.

Position
Senior Manager - Quality & SE
Incumbent
Department
Quality
Function
Quality & SE
Reporting to
CVP - Quality & SE
Band
4A
Location
Gurgaon
Team size (D/I)
IC
JOB SUMMARY
Responsible for managing Quality and Service Excellence for non- distribution / Distribution channels, based at home office and at PAN India branch offices. Key deliverable areas will be Project Delivery using Lean Six-Sigma, Project Management, Process Excellence, Business Process Management, Training and building QDNA.
KEY RESPONSIBILITIES
Project Management and Delivery - Six Sigma, Lean and Innovation

• Execute high impact strategic, transformational projects using suitable six-sigma methodology for Non-Distribution/ Distribution Teams.
• Mentor Lean Six Sigma BB/GB/ YB projects for improving process efficiency, revenue, cost save/avoidance.
• Facilitating change & stakeholder management as part of transformational programs and improvement projects
• Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs.
• Work with project teams for representing the function/organization in various external/internal Quality Competitions like CII, RBNQA &ASQ
• Conduct internal/external benchmarking and in-sighting for best practice identification and replication

Process Excellence (Business Process Management System- BPM)

• Process identification, documentation and managing version controls
• Regular process gap analysis with business teams with solution identification and monitoring to ensure deployment
• Work with business training teams to design process level training and certification program and drive adoption in partnership with business
• Creating Standard Operating Processes (SOP), FMEA and designing process flow diagrams along with stakeholders

Quality Culture and Capability Building

• Building and measuring Quality - DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.)
• Reporting of Quality initiatives to Sr. management
• Support in last mile deployment of all Quality initiatives at functional level

MEASURES OF SUCCESS

• Six Sigma project closures
• Business Impact / MOS achieved
• Transformation assignment closure with CFTs
• BPM task completion
• Driving Q-DNA at functional level
• Monthly governance and dash boarding
• Training to be imparted.

(Basic Quality Tool, YB & GB)
KEY RELATIONSHIPS (Internal /External)
Internal: Business heads, Quality head, Cross functional teams, Quality team, Sellers
External: As applicable (End Customers, business partners)
KEY COMPETENCIES/SKILLS

• Lean Six Sigma
• Stakeholder Management
• Project Management
• Change Management
• Analytical Thinking
• Statistical Skills/Data Affinity
• Strong Communication/Presentation Skills
• Facilitation and interpersonal skills

DESIRED QUALIFICATION AND EXPERIENCE

• Certified Black Belt experience is a must with knowledge of minitab tool.
• Graduate with 7-8 years' experience in driving lean sig-sigma improvement and transformational projects in BSFI, preferable with experience in the Insurance sector and in non-distribution/ distribution functions.
• Process improvement experience via Kaizens and other LEAN tools.
• Experience in design thinking, RPA and methodologies other than DMAIC will be preferred.