Job Description

Role description

15 years of experience including service delivery management experience for large SAP AMS program



Roles and responsibilities



Be responsible of the overall engagement in terms of budget Customer satisfaction contractual compliancy service continuity team members motivations respect of qualitative timely delivery



Be the Customer Single Point of contact for AMS Services subjects



Provide consolidated management reporting to the Customer and LTIM leadership on the services performance



Play a key role in add on sales with Sales Delivery Management team



The delivery of the AMS services at the appropriate contractual service levels



The management of the delivery of the services and other agreed deliverables in all its aspects specification estimation planning control acceptance SLA compliancy for the applications in scope Implementing and controlling all agreed procedures and processes



Conform to the engagement prioritization identify assign resources on service activities



Drive End to End the problem change release capacity performance management and reporting



Candidate to have following skills



A strong interpersonal team spirit as we deliver better together



Organization to plan and deliver accordingly



Proactive in order to mitigate detect the risks



Good relationships skills as you will have to build a network for improving cooperation



Coaching mindset to help your team members evolve



Culturally openminded as we work with Offshore onsite and local people in one team



Business oriented in order to support our client to perform IT and Business



Strong communication skills to manage steering committee customer daily contacts



Understanding of ITIL V4 process and certification is a big plus

Skills

Mandatory Skills :

Stakeholder Management,Benefits Management,Pursuit/ Proposal Management,Risk/Crisis Management,Project Governance,Account Management & Mining

About LTIMindtree

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree -- a Larsen & Toubro Group company -- solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/. Please also note that neither LTIMindtree nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTIMindtree for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTIMindtree disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/