Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
athenahealth is a progressive, innovation-driven software product company. We partner with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. We maintain a unique values-driven employee culture and offer a flexible work-life balance. As evidence of our rapid growth and industry leadership, we were acquired by the world's leading private equity firm "Bain Capital" in 2021 for $17bn! and we have many new strategic product initiatives.
We are headquartered in Boston, and our other offices are located in Atlanta, Austin, Belfast, and Burlington. In India, we have offices in Bangalore, Pune, and Chennai.
Position Summary: We're looking for a "Senior Manager, Product Strategy" who will be a member of the Internal Developer Platform Product Management team within our Product division in Chennai. The main focus of this role will be to drive strategy and business outcomes to support our initiatives to improve the experience of athenahealth's R&D organization.
The Senior Manager, Product Strategy will be accountable for influencing and executing against our R&D experience and productivity initiatives. You will spend significant time with our internal customers, understanding and responding to industry trends then using that data to build a strategy and product roadmap. The individual will play an influential role in shaping the tooling, people, and processes that enable athenahealth to deliver impactful features to our external customers.
The industry landscape is changing rapidly, and you will be successful by evaluating the opportunities of that landscape and executing to benefit our business. This person will be highly influential around evolving athena's R&D culture, cadence, process, tooling, talent, and team composition to ensure athena can deliver great products to our customers as quickly as possible. You have experience managing cross-functional programs and know how to drive execution across a large set of internal stakeholders that are organizationally outside of your authority. You are comfortable managing multiple major business priorities. You are adept at influencing people within and outside of the organization. This role will focus on driving the utilization of AI tooling across the product lifecycle and will be critical in evolving our R&D operations as part of an AI software development lifecycle (AI-DLC). The ideal candidate will possess a strong background in product strategy, AI technologies, and software development processes. Key customers of this role will include Product Management, Analytics, UX, Operations and Development.
This is a hybrid role with the expectation to be in athenahealth's Chennai, India office one day a week.
Job Responsibilities

• Analyze user, business, and partner activity to identify opportunities in our products.
• Develop product strategy in the form of use cases, technology use, integrations, and resources required to act on our objectives.
• Develop business cases alongside our financial planning and analysis team to evaluate our strategy against our bottom line.
• Manage cross-functional program with product teams across the company to prioritize and ensure implementations.
• Partner with product leaders and high-level executives to influence their product strategy and shape the vision of athenahealth products, based on a deep understanding of market trends mapped to athenahealth's product's strengths and opportunities and those of our competitors.
• R&D Productivity Improvement: Develop and implement strategies to enhance R&D productivity through the effective utilization of AI tools and technologies throughout the product lifecycle.
• AI Tooling Integration: Identify, evaluate, and integrate AI tooling solutions that can streamline processes, improve efficiency, and enhance product quality within R&D.
• Lifecycle Management: Collaborate with cross-functional teams to define and optimize the AI software development lifecycle, ensuring alignment with organizational goals and best practices.
• Stakeholder Engagement: Work closely with product managers, engineers, and other stakeholders to gather insights and feedback, ensuring that AI initiatives meet the needs of the organization. This will include driving experimentation and collaboration across the broader R&D organization.
• Performance Metrics: Establish key performance indicators (KPIs) to measure the impact of AI tooling on R&D productivity and report on progress to senior leadership.
• Change Management: Lead change management efforts to foster a culture of innovation and continuous improvement within R&D, ensuring that teams are equipped to leverage AI technologies effectively.
• Training and Development: Design and implement training programs to enhance team capabilities in utilizing AI tools and methodologies, promoting a data-driven approach to product development.

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Typical Qualifications

• Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field; MBA or advanced degree preferred.
• Experience: 7+ years of experience in product strategy, R&D management, or related roles, with a focus on AI technologies and software development processes.
• Technical Proficiency: Strong understanding of AI tools, software development lifecycles, and methodologies (e.g., Agile, DevOps and emerging models as AI proliferates throughout the software delivery lifecycle).
• Strategic Thinking: Proven ability to develop and execute product strategies that drive business results and enhance operational efficiency.
• Leadership Skills: Demonstrated experience leading cross-functional teams and managing stakeholders at all levels of the organization.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts to diverse audiences.

About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients -- powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees -- or athenistas, as we call ourselves -- spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces -- some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers