Job Description

Role: Senior Manager, PLM Solution Architecture
Location: Kharadi, Pune
Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.
The Senior Manager PLM Solution Architecture is responsible to lead team of PLM architects to deliver solutions and services that measurably improve IT and the business R&D KPIs - while efficiently/effectively leveraging internal and external IT capability.
What will you be doing?
Strategic Leadership & Roadmap Execution:

• Lead the development and execution of the PLM roadmap in alignment with business priorities.
• Collaborate with cross-functional teams to define, publish, and gain buy-in for strategic initiatives.
• Act as a strong negotiator and decision-maker, balancing trade-offs and driving consensus.

Team & Stakeholder Management

• Manage a team of PLM architects, fostering a culture of accountability, innovation, and continuous improvement.
• Engage with stakeholders across R&D, Clinical, and IT to ensure alignment and transparency.
• Lead from the front--be hands-on when needed and inspire technical excellence.

Technical Expertise & Delivery

• Provide architectural oversight for PTC Windchill and integrated systems (NX, SolidWorks, AutoCAD, etc.).
• Drive data migration strategies from legacy PLM systems with a focus on data quality and integrity.
• Ensure architectural integrity and adherence to security and compliance standards.
• Oversee customization efforts including ESI Web and multi-CAD integrations.

Service & Operations Management:

• Ensure availability, reliability, and maintainability of Windchill applications.
• Manage vendor relationships and coordinate BAU service delivery.
• Monitor and improve service performance, outage response, and continuity planning.

Project & Enhancement Delivery:

• Lead agile delivery of projects and enhancements, ensuring scope, schedule, and quality targets are met.
• Operate a metrics-based management system to track and report progress.
• Collaborate with IT competency centers and shared services for efficient execution.

What will you need to be successful?

• Education: - Requires Bachelor's degree in computer science / information technology or equivalent experience.
• Licenses/ Certifications: Training/certification in ITIL, Agile, Project Management preferred.
• Experience: 18+ years of progressive experience in PTC Windchill or similar PLM platforms (e.g., Agile, eMatrix), with a strong focus on solution architecture, service delivery, and team leadership in global, complex environments.
• Proven track record of leading PLM initiatives in regulated industries, preferably MedTech, with deep understanding of compliance, validation, and documentation requirements.
• Extensive experience in managing PLM services across multiple geographies and sites, including vendor and partner coordination.
• Demonstrated success in data migration, system integration, and customization of PLM platforms, including CAD/CAE tools and design transfer systems.
• PLM Solution Leadership: Expertise in leading and supporting enterprise-grade PLM solutions (PTC Windchill, Agile, eMatrix), including integrations with CAD (NX, SolidWorks, AutoCAD), CAE, simulation, and design transfer tools.
• Service & Delivery Management: Strong command of ITIL disciplines and service lifecycle management, with experience in maintaining high availability, reliability, and performance of PLM systems.
• Stakeholder Engagement: Effective communicator and negotiator, capable of engaging with stakeholders at all levels to define, align, and execute strategic roadmaps.
• Team Leadership: Proven ability to build and lead high-performing, collaborative teams.
• Maintains composure under pressure and fosters a culture of accountability and resilience.
• Vendor & Partner Management: Skilled in managing third-party service providers, ensuring delivery quality, compliance, and alignment with business goals.
• Global IT Operations: Experience managing IT services across multiple regions and time zones, ensuring consistent service delivery and operational excellence.
• Decision-Making & Prioritization: Strong analytical and decision-making skills, with the ability to evaluate trade-offs, prioritize initiatives, and drive consensus across business and technical teams.

You Unlimited.
We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving. Learn more about Employee Inclusion Groups on our website ( ).
Other reasons why you will love it here!

• Your Future: Major medical coverage + policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents/Parents-in-Law's Insurance (Employer Contribution of 8,000/- annually), Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport Facility for all employees; One-Time Meal provided to all employees as per shift. Night shift allowances.

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