Job Description

Get to know Okta
Okta is The World's Identity Company. We free everyone to safely use any technology-anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We're building a world where Identity belongs to you.
People Operations Sr Manager Global Process
(ServiceNow and Workday experience preferred)
Okta is seeking a People Operations Sr Manager who is both a strategic leader and a hands-on operator, ready to drive and refine our People Operations function with a strong commitment to operational excellence. In this role, you will actively shape and scale key people processes, ensuring they are efficient, compliant, and adaptable to our business growth. As a coach and mentor to a team of specialists, you'll set the standard for best practices, foster a collaborative culture, and work alongside the team to create a seamless and impactful employee experience.
What you'll be doing

• Oversee day-to-day People Operations processes (Recruit to Retire), ensuring they are efficient, compliant, and ready to scale.
• Coach and mentor a team of People Operations managers & specialists, fostering collaboration, accountability, and continuous skill development.
• Drive operational excellence across onboarding, offboarding, benefits, payroll, compensation, Global Mobility, learning, and recognition programs.
• Partner with Centers of Excellence and regional teams to standardize processes globally, identifying opportunities to expand Shared Services.
• Focus on data accuracy and ensure that data integrity across the HR systems is being maintained
• Collaborate with HRIS (Digital Solutions) to leverage ServiceNow and Workday for automation, knowledge management, and streamlined case handling.
• Maintain accurate process documentation (using Lucidcharts) that supports autonomy, clarity, and consistency as Okta grows.
• Monitor SLAs, CSAT scores, and ticket volumes, implementing improvements to enhance the employee experience and reduce overall support requests.
• Introduce innovative programs and initiatives that align with Okta's culture while elevating operational efficiency and employee satisfaction.
• Conduct regular quality assurance checks on employee queries, ensuring timely and accurate responses.
• Communicate priorities, roadmaps, and updates to stakeholders, leading end-user training and managing ongoing adoption of system changes.
• Develop governance structures in line with HR guidelines, ensuring smooth integration of new processes and system enhancements.

What you'll bring to the role

• Bachelor's degree in HR or related field (advanced degree a plus).
• 10+ years of HR operations, shared services, project/system implementation, or change management experience.
• 5+ years in a supervisory or team leadership capacity, managing diverse and geographically dispersed teams.
• Expert proficiency with ServiceNow and Workday, including process re-engineering and optimization.
• Strong analytical mindset with a focus on data, metrics, and continuous process improvement.
• Exceptional communication skills, able to translate business needs into operational requirements and drive stakeholder engagement.
• Proven attention to detail and confidentiality when managing sensitive HR data.
• Solid understanding of HR/Talent processes, with a track record of designing and testing workflows/reports.
• Ability to multitask and prioritize in a fast-paced environment, balancing multiple competing demands.
• Problem-solving aptitude, with strong troubleshooting and analytical capabilities.

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What you can look forward to as a Full-Time Okta employee!

• Amazing
• Making
• Developing

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta .
Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
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The foundation for secure connections between people and technology
Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.