Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for
clients
.
Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and
expertise
in data, technology, and AI.
We are inviting applications for the role of
S
enior
M
anager
,
- P&C Insurance Broker Support Team
In this role, you will be expected to work on strict deadlines in a high-pressure business environment while being a good team player. Your ability to lead a large team,
optimize
processes, ensure quality, and
maintain
client satisfaction will be critical to your success. You will be encouraged to be passionate about
the business
goals and challenges and know how to address these using analytics and technology.
In this role, you will be expected to work on strict deadlines, in a high-pressure business environment while being a good team player and will need to lead a team size of ~50 to
75
people.
Responsibilities
Provide direction and support to a team of approximately 50 to 75 people
(comprised of Specialists, Senior Specialists, Domain Experts, Assistant managers and Managers)
.
Foster a collaborative and inclusive work environment.
Set clear performance expectations, conduct regular evaluations, and provide constructive feedback to help team members grow professionally.
Identify
areas for process improvement and implement best practices to enhance efficiency.
Utilize analytics and technology to
optimize
workflows and drive innovation within the team.
Ensure that all deliverables meet the highest quality standards. Conduct regular quality checks and implement corrective actions as needed.
Actively seek client feedback and address any concerns promptly to ensure client satisfaction.
Establish clear goals and
objectives
for the team. Monitor progress regularly and adjust strategies as needed to achieve targets.
Motivate the team to meet deadlines and deliver results in a high-pressure business environment.
Use data analytics to inform decision-making and
identify
opportunities for improvement.
Ensure
optimal
use of resources to maximize productivity. Manage budgets and control costs.
Work closely with required departments (HR, recruitment and so on) and stakeholders to secure necessary resources and support.
Keep
accurate
records of all activities, decisions, and communications. Ensure documentation is updated regularly.
Qualifications we
seek
in you
Minimum qualifications
Graduate in any stream
Relevant and meaningful years of experience of working in US P&C insurance lifecycle - pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on.
Preferred qualifications
An Insurance Certification would be an edge
Ability to think long-term strategically and operationally
High customer service orientation.
Excellent written and verbal communication
Excellent statistical knowledge
Highly motivated and achievement oriented
Any Project or GB certification in
previous
experience would be an edge
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
For more information, visit
www.genpact.com
.
Get to know us
on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants
are not required to
pay to
participate
in our hiring process in any other way. Examples of such