Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.We are inviting applications for the role of Senior Manager, P&C Insurance Broker Support Team
In this role, you will be expected to work on strict deadlines in a high-pressure business environment while being a good team player. Your ability to lead a large team, optimize processes, ensure quality, and maintain client satisfaction will be critical to your success. You will be encouraged to be passionate about the business goals and challenges and know how to address these using analytics and technology. In this role, you will be expected to work on strict deadlines, in a high-pressure business environment while being a good team player and will need to lead a team size of ~50 to 75 people.
Responsibilities

• Provide direction and support to a team of approximately 50 to 75 people (comprised of Specialists, Senior Specialists, Domain Experts, Assistant managers and Managers). Foster a collaborative and inclusive work environment.
• Set clear performance expectations, conduct regular evaluations, and provide constructive feedback to help team members grow professionally.
• Identify areas for process improvement and implement best practices to enhance efficiency.
• Utilize analytics and technology to optimize workflows and drive innovation within the team.
• Ensure that all deliverables meet the highest quality standards. Conduct regular quality checks and implement corrective actions as needed.
• Actively seek client feedback and address any concerns promptly to ensure client satisfaction.
• Establish clear goals and objectives for the team. Monitor progress regularly and adjust strategies as needed to achieve targets.
• Motivate the team to meet deadlines and deliver results in a high-pressure business environment.
• Use data analytics to inform decision-making and identify opportunities for improvement.
• Ensure optimal use of resources to maximize productivity. Manage budgets and control costs.
• Work closely with required departments (HR, recruitment and so on) and stakeholders to secure necessary resources and support.
• Keep accurate records of all activities, decisions, and communications. Ensure documentation is updated regularly.

Qualifications we seek in you
Minimum qualifications

• Graduate in any stream
• Relevant and meaningful years of experience of working in US P&C insurance lifecycle pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on.

Preferred qualifications

• An Insurance Certification would be an edge
• Ability to think long-term strategically and operationally
• High customer service orientation.
• Excellent written and verbal communication
• Excellent statistical knowledge
• Highly motivated and achievement oriented
• Any Project or GB certification in previous experience would be an edge

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Get to know us on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Genpact