Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer Healthcare collections

The primary function of a Healthcare Insurance Claims Associate /Collector is to research and review medical claims, obtain necessary information from providers to update/correct claims and to then send to insurance payors to expedite adjudication of claims.

Responsibilities

Qualifications

Contacting payors to collect on outstanding claims

Research claim denials on behalf of our clients, make determination on proper next step for claim resolution*
Update, correct and rebill medical claims according to proper billing guidelines*
File Appeals for AR Denial and Auth Denials*
Attention to Detail and Accuracy.*
System savvy - Multi applications.*
Process Daily Correspondence (Mail, Fax, and Emails)*
Provides assistance/resolution to client's inquiries*
Supports and assists team members*
Maintain a current working knowledge of all healthcare related issues and regulations*
Documents response activities to patient claim inquires following Genpact client guidelines and system tasks and notes*
Performs other related projects and duties as assigned*
Candidate will work closely with Internal and External Customers in a friendly and professional manner.*
Excel knowledge is required*
Detail oriented and highly organized, ability to meet deadlines, articulate with good telephone skills and etiquette*
Must be able to work on multiple tasks/projects simultaneously*
Accounts receivable or collections background in a Health Care related field is a plus.*
Relevant years of experience in US healthcare is a plus.*
US healthcare DME experience is a plus*
Minimum qualifications:

Any Graduate*
Excellent soft skills to deal with the sensitive employee grievances or relations*
Excellent verbal, written, presentation and interpersonal skills in English*

Preferred qualifications

Should have excellent India payroll experience.*
Ability to work efficiently and independently, balance pressure*
Work as a phenomenal teammate & highly motivated with excellent problem solving skills*
Should be capable in doing multitasking and should be quick in doing right delegation and decision making.*
Must be multifaceted, having an eye on details and able to work well under deadlines in a changing environment.*
Should be good in Microsoft Office. Especially in Excel, Word, Visio and Power-point.*
Should be innovative to embrace the technology change in the process for smoother operations.*
Good command on the Oracle ERPs' like Financial and Payroll systems is preferred.*
Should have experience in our kind of Payroll Size (40-50 thousand employees) is preferred.*

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation*
Make an impact - Drive change for global enterprises and solve business challenges that matter*
Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities*
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day*
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress*

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Manager

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 22, 2025, 8:08:42 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time