Job Description

Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we're on a mission to deliver the world's most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We've since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.

The Opportunity:
The Senior Manager, Payment Operations, Pay-Outs is a regional Operations leadership role requiring managerial skills and technical payments knowledge to ensure optimal business execution in Asia Pacific (APAC). The Pay-Outs team is responsible for cash management, foreign exchange (FX), payout and refunding processes. The APAC team extends across Australia, India, and Singapore. The Senior Manager will collaborate with colleagues from the business and other back office functions like Finance, Compliance, Network Management and Product to ensure smooth day to day payment processing. The Senior Manager will coach the team and deploy extensive payments knowledge and stakeholder management skills to deliver high impact results to the business.
The Senior Manager, Payment Operations, Pay-Outs must be both strategic and tactical to ensure success. As a regional lead, the Senior Manager must be capable of understanding complex operational and transaction banking nuances to make sound and sustainable decisions during APAC business hours. The Senior Manager will also develop talent within the team and create opportunities to recognize top performers. Throughout all this, the Senior Manager will collaborate with teams across the organization and drive transparent communication to ensure alignment and successful outcomes.
What you'll be doing:

• Manage a regional team to execute APAC Operations related to cash management, FX, outgoing payment processing, and refunds
• Manage and control the daily operations processes
• Deliver regulatory reports timely and accurately
• Investigate and resolve complex APAC Operations escalations
• Build strong relationships with business leads and stakeholders in Compliance, Finance, Network Management, and Product
• Optimize payment network processes
• Provide leadership, coaching and guidance to the Pay-Outs team
• Be the expert and "go-to" person in all the operational processes and systems
• Bring qualitative and quantitative feedback to team to inform decision-making
• Use data to make decisions that will impact operational processes
• Be the main point of contact for the different internal and external stakeholders that rely on the team's operational execution

Qualifications
Here's What We're Looking For:

• Experience managing teams of 5+ people
• Deep understanding of cash management, FX, and payment processing
• Deadline focussed with strong organizational skills and exceptional attention to detail
• Fluent in written and spoken English
• Ability to work independently and drive initiatives to completion in a fast-paced environment
• Excellent analytical and computer skills including proficiency in Excel and other online tools (Google Apps, etc.)
• Passion for problem solving and helping customers
• Highly effective communication skills
• A positive, can-do attitude motivated to drive ongoing, continuous improvement
• 7+ years experience in payments industry, finance or banking operations

Additional Information
What We Offer:

• Competitive compensation, including Restricted Stock Units
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight - for new or aspiring managers!)

Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for any questions.
Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we're excited to watch our unique culture evolve with each new hire.
#Li-Hybrid

Skills Required