Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for

clients

.

Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and

expertise

in data, technology, and AI.

We are inviting applications for the role of

S

enior

M

anager

, Order to Cash

We're

looking for someone with extensive knowledge and understanding of

entire

order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be expected to work on strict deadlines, in a fairly

high pressure

business environment while being a good team player and should have led a team size of ~50 people.

Responsibilities

In this role,

you'll

be responsible for

all the activities related to O2C domain

Validate the Purchase Order (PO) requests from to bill the order

Investigate discrepancies in the PO and invoices with disputes

Manage Order to Cash related to collections and dispute management, implement & adhere to strategy

Interaction with end customers via Calls and Emails for collecting pass due amounts

Meeting collections numbers/targets (monthly/ quarterly/ yearly)

Customer and Country/Regional FD Relationship Management through e-mail,

fax

and conference calls.

Dispute Handling related to invoice issues

Lead and

participate

in conference calls with Country / Regional Financial Managers.

Participate in governance meetings at country / region level;

Closely work

with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards

Identify

process improvement opportunities and drive implementation (Lean and Six Sigma projects)

Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution

Qualifications we

seek

in you

Minimum qualifications

B.Com

graduation (MBA - Finance preferred)

Relevant work experience in Order to Cash

Preferred qualifications

Very Good Written and Verbal Interpersonal skills

Proficient in MS Office applications, especially in MS excel

SAP knowledge and experience in generating reports from SAP would be an added advantage

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Get to know us at

www.genpact.com

and

on

X

, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobSenior Manager

Primary LocationIndia-Jodhpur

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 4, 2025, 5:47:16 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time