Job Description

Ready to build the future with AI?

At Genpact, we

don't

just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and

we're

leading the charge. Genpact's

AI Gigafactory

, our industry-first accelerator, is an example of how

we're

scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI

, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying

cutting-edge

AI solutions, and want to push the boundaries of

what's

possible, this is your moment.

Genpact (NYSE: G) is an

advanced technology services and solutions company that delivers

lasting

value for leading enterprises

globally.

Through our

deep business knowledge, operational excellence, and

cutting-edge solutions -

we help companies across industries get ahead and stay ahead.

Powered by curiosity, courage, and innovation

,

our teams

implement

data, technology, and AI

to

create tomorrow, today.

Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Inviting applications for the role of

Senior Manager

,

Operations

In this role,

we

are

seeking

a highly skilled and experienced Operations Manager to oversee and

optimize

the day-to-day operations

.

The ideal candidate will

be responsible for

streamlining processes, improving performance, and ensuring that operations run smoothly and efficiently. You will work closely with

team members

to ensure alignment with the company's strategic goals, fostering a culture of continuous improvement and operational excellenc

e

Responsibilities

1.

Operational Delivery & Performance Management:

Lead day-to-day operations for inventory control processes, including stock accuracy, parts traceability, cycle counting, and discrepancy resolution.

Ensure consistent achievement of SLAs/KPIs across global plant, warehouse, and supplier locations.

Drive root cause analysis and corrective actions for inventory variances, misplacements, and material shortages.

2.

Stakeholder Management & Client Engagement:

Act as the primary liaison with client-side inventory,

logistics

, and plant operations teams across geographies (Americas, EMEA, APAC).

Build trusted relationships with senior stakeholders to ensure alignment on performance, initiatives, and strategic direction.

Proactively communicate risks, bottlenecks, and improvement areas to both internal and client leadership.

3.

Governance & Reporting:

Own the governance framework for inventory operations, including weekly operational reviews and monthly/quarterly business reviews.

Track and report performance metrics such as inventory accuracy, inventory turnover, write-offs, and fill rates.

Ensure compliance with SOX/internal controls and client-specific inventory audit standards.

4.

Process Improvement & Automation:

Lead initiatives to standardize and

optimize

global inventory control processes through Lean/Six Sigma practices.

Identify

automation opportunities (e.g., RPA, AI-based forecasting) and work with solutioning teams to implement them.

Benchmark and implement best practices from other automotive/industrial clients.

5.

Team Leadership & Resource Planning:

Manage and mentor a cross-regional team (onshore, offshore, nearshore) handling plant inventory operations, data analysis, and warehouse coordination.

Ensure adequate capacity planning to support seasonal volume fluctuations and program launches.

Foster a high-performance culture focused on ownership, agility, and continuous learning.

Qualifications we

seek

in you!

Minimum Qualifications

Bachelor's or

master's

degree in supply chain

, Logistics, Industrial Engineering, or related field.

Good

years of experience in inventory management or supply chain operations, with

rich experience

in a leadership role.

Proven delivery management experience in a global automotive or manufacturing environment.

Strong working knowledge of ERP systems (e.g., SAP ECC/S4HANA, Oracle, JDA, or Infor) and inventory planning tools.

Exceptional analytical, communication, and stakeholder engagement skills.

Experience with compliance frameworks, internal controls, and operational risk management.

Preferred Qualifications/ Skills

Certifications in APICS CPIM, Six Sigma, PMP, or Lean Logistics.

Experience supporting Just-in-Time (JIT), Just-in-Sequence (JIS), or Kanban-based supply models.

Exposure to ESG and sustainability reporting in

logistics

and inventory domains.

Key Performance Indicators (KPIs):

Inventory accuracy (% variance)

Cycle count compliance rate

Material availability rate / Fill rate

Write-off reduction

SLA compliance and customer satisfaction

Automation and cost-saving impact

Employee engagement and team retention

Why join Genpact?

Lead AI-first transformation

- Build and scale AI solutions that redefine industries

Make an impact

- Drive change for global enterprises and solve business challenges that matter

Accelerate your career

--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best

- Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI

- Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture

- Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's

build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job

applications and applicants are not required to pay to

participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Manager

Primary LocationIndia-Chennai

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 21, 2025, 7:04:41 AM

Unposting DateSep 20, 2025, 1:29:00 PM

Master Skills ListOperations

Job CategoryFull Time