Senior Manager – Operations & Strategy

Year    Noida, Uttar Pradesh, India

Job Description

Job Title: Senior Manager Operations & Strategy
Company: Leading Astrology-Tech Platform | India | Full-time
Job Location : Noida
Role Overview
Were seeking a results-driven operations and strategy leader to scale the backend engine of a high-growth spiritual wellness marketplace. This role requires you to align operations with business strategy, lead partner and customer workflows, and drive innovation across cross-functional teams. You'll be the anchor connecting strategy, systems, and execution.
Key Responsibilities
1. Operational Excellence & Workflow Design

  • Streamline and manage daily operations across customer support, partner onboarding, and issue resolution
  • Define SOPs, build playbooks, and implement quality controls to ensure consistent service delivery
  • Identify process gaps and implement automation and analytics tools to boost efficiency
2. Strategy Development & Execution
  • Translate business goals into actionable operational plans
  • Use data insights to inform decisions, prioritize initiatives, and track operational KPIs
  • Align quarterly execution with leadership vision, budget constraints, and team bandwidth
3. Partner & Vendor Ecosystem Management
  • Manage relationships with a large network of service partners (astrologers, advisors, consultants)
  • Build and improve onboarding journeys, training systems, and feedback mechanisms
  • Create escalation paths and performance matrices to ensure partner accountability
4. Cross-Functional Leadership
  • Collaborate with Product, Marketing, Tech, and Customer Experience teams to execute new launches and improve platform stability
  • Own cross-functional initiatives like CRM rollout, chatbot workflows, and ticketing automation
  • Act as a strategic bridge between operations and senior management
5. Risk & Compliance Oversight
  • Ensure processes meet internal quality benchmarks and external compliance standards
  • Build dashboards and alerts to proactively detect delays, errors, or drop-offs
  • Implement contingency plans for high-urgency operational disruptions
Qualifications
  • Experience: 58 years in Operations, Strategy, or Business Excellence roles in high-growth B2C tech or services companies
  • Education: Bachelors in Business/Operations; MBA preferred
  • Tools & Skills:
  • Proficiency in Google Sheets, Excel, CRM, and dashboards (e.g., Zoho, Salesforce, Power BI)
  • Strong analytical acumen and decision-making under pressure
  • People-first leadership with the ability to inspire and scale teams
What You Bring
  • Youre a builder: you love turning ambiguity into structure
  • Youre a systems thinker: process-driven but adaptable
  • Youre a people enabler: empowering vendors, customers, and teams to succeed
  • Youre a strategist with execution muscle: ready to roll up sleeves and ship outcomes
Why This Role Matters
  • This is not just an ops roleits about building the core delivery engine of a platform that empowers spiritual transformation for millions.
  • You'll directly influence platform efficiency, customer satisfaction, partner success, and organizational scalability.
  • As the business expands across languages, regions, and verticals, you will be instrumental in designing the backbone of sustainable, scalable operations.

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Job Detail

  • Job Id
    JD3823971
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Noida, Uttar Pradesh, India
  • Education
    Not mentioned
  • Experience
    Year