Job Description

Title - Senior Manager - Operations & Service Excellence, Medical Delivery
Location: Manyata Tech Park, Bangalore
Shift: 2 to 11 IST
Career Level: E
Role: Individual Contribution
Experience: 10 to 15 years of experience
Work Mode: Hybrid (3 days in office)
About AstraZeneca:
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company dedicated to the discovery, development, and commercialization of prescription medicines for some of the world's most serious diseases.
At AstraZeneca, we foster a collaborative culture that values knowledge-sharing, ambitious thinking, and innovation. This environment provides opportunities to work across teams, functions, and even globally.
Recognizing the importance of flexibility, our working model allows employees to balance personal and professional commitments while maintaining a strong culture of collaboration by engaging in our offices three days a week. Our offices are designed to facilitate teamwork, providing spaces for strategizing, brainstorming, and connecting on key projects.
AstraZeneca is committed to lifelong learning. We offer extensive opportunities for professional growth and development.
Roles and Responsibilities:
1.Strategic Coordination and Leadership Support
Act as a trusted advisor to the MD Director, ensuring alignment of priorities and initiatives.
Own and manage Management Information System (MIS) for MD by gathering, processing, storing, and disseminating information to support the team's planning, control, and operational functions by transforming raw data into actionable insights for decision-making by the Departmental leadership.
Coordinate, prepare, and track operational and leadership presentations/materials, reports, metrics, and analytics for MD to support management decision-making
Manage follow-ups on Department LT action items and reciprocal actions.
Track and drive the execution of departmental Objectives and Key Results (OKRs) and scorecards.
Serve as a liaison between the MD leadership and Department Operations Director, ensuring effective communication and alignment.
2.Governance and Operational Excellence
Oversee MD Services' governance processes, ensuring adherence to internal policies, compliance, and decision-making frameworks.
Manage and track headcount (workforce) planning (MTP), hiring progress, and resource allocation across service lines
Identify, design, and implement operational efficiency programs, department strategies, policies, and workflows to to enable efficient, compliant delivery across MD service lines
3.Financial Management
Partner with finance teams, Department Operations Director to oversee the department's budget planning, forecasting, and tracking.
Represent the MD team in relevant forums and support in the accurate and timely completion of MTP and RBU by providing accurate data and insights, collaborating with theDepartement Operations Director, MD leadership, business stakeholders, the Finance team, and the Service Design team as needed.
Work closely with the Service Design team to communicate recharges to Finance and business stakeholders.
Provide regular updates on financial performance, including variance reports and cost management insights.
Ensure alignment of financial resources with department priorities and projects.
Maintain appropriate documentation, centralized dashboards, and other tools to improve visibility, transparency, and facilitate easy decision-making.
Define and manage Pricing for MD Services
4. Portfolio and Program Management
Oversee the portfolio of MD projects, ensuring alignment with strategic goals.
Establish and maintain a centralized view of ongoing initiatives, timelines, risks, and interdependencies.
Ensure business cases are accurate and up to date; maintain them and implement updates with support from the Service Design team and MD leadership.
Provide project oversight and ensure the timely delivery of milestones and objectives.
5. Communication and Reporting
Develop and maintain dashboards, reports, and presentations to provide visibility into department performance and metrics.
Coordinate and prepare executive-level briefings, reports, and updates.
Ensure consistent and transparent communication across the department.
8. Risk Management and Issue Resolution
Identify potential risks or bottlenecks in MD operations and provide proactive solutions, including business continuity.
Serve as a point of escalation for urgent issues requiring cross-functional coordination.
Key Skills and Qualifications:
The candidate for this role should ideally possess the following:
Skills:
Strong organizational and project management skills with experience working in highly matrixed organization
Excellent communication and stakeholder management abilities.
Financial acumen with experience managing budgets and resources especially in a GCC or MedCom agency environment.
Strategic thinking and problem-solving capabilities.
Ability to influence without direct authority in a matrixed environment.
Operational excellence & Continuous improvement
Proficiency in data analysis, reporting tools, and dashboards.
Attention to detail, confidentiality, and a commitment to accuracy.
Qualifications:
Bachelor's or master's degree in business administration, Operations, or a related field.
Minimum of 5+ years' experience in a similar role (e.g., PMO Lead, Operations Manager, Account Manager).
PMP, Six Sigma, or similar certifications are a plus.
Familiarity with global, cross-cultural teams and distributed workforce management.
Experience in a pharma environment is an added advantage.
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
At AstraZeneca, we support the delivery of life-changing medicines for patients by enabling the rest of the business to run effectively. We are on a journey of growth and evolution to find better ways to translate value for the business and our patients. As trusted partners connected across the global enterprise, we work closely with all functions from Commercial to Manufacturing. This opens up greater development opportunities for more responsibility on a global scale.
Ready to make a difference? Apply now!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Date Posted 28-Nov-2025
Closing Date 11-Dec-2025
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Skills Required