Job Description

Senior Manager - Operations - Issuance - Insurance Sector - 10+ Years - Gurgaon
Location - Gurgaon
We are looking for a dynamic Senior Manager - Operations to lead end-to-end issuance/fulfillment of new business across life insurance operations. This role is ideal for professionals with strong expertise in WIP management, stakeholder engagement, data reporting, and process improvements. You'll play a pivotal role in ensuring business continuity through operational excellence and team leadership.
Your Future Employer -
One of India's leading life insurance companies known for its customer-centric approach, digital innovations, and strong bancassurance partnerships. Join a team committed to delivering service excellence and driving transformational change.
Responsibilities -

• Lead end-to-end issuance & WIP management across new business operations.
• Drive operational efficiencies by clearing field WIP daily and achieving issuance SLAs (M0 92%, M2 94%).
• Facilitate regular governance calls with hub teams and distribution leaders.
• Deliver customized reports, dashboards, and presentations for internal stakeholders and CXO-level reviews.
• Ensure strict adherence to compliance guidelines (IRDAI) and update SOPs regularly.
• Execute strategic initiatives and lead at least one Green/Black Belt project annually.
• Identify process improvement opportunities through benchmarking and implement cross-functional solutions.
• Support and develop a team of 3-4 members, ensuring low attrition and high efficiency.

Requirements -

• Graduate/Postgraduate in Management
• 10+ years of experience, with 5+ years in Banca operations/relationship management
• Strong understanding of bancassurance operations model
• Proficiency in data analytics, report automation, and MIS generation
• Excellent communication, stakeholder management, and presentation skills
• Familiarity with compliance protocols preferred
• Strong team leadership and customer-centric mindset

What is in it for you -

• Opportunity to lead critical strategic initiatives within a growing operations team
• Exposure to CXO-level reporting and governance
• Work with cross-functional teams to transform fulfillment processes
• Contribute to the continuous improvement and process innovation roadmap
• Competitive compensation and fast-track leadership development opportunities

Reach us:
If you think this role is aligned with your career, kindly write me an email along with your updated CV on megha.rajput@crescendogroup.in for a confidential discussion on the role.
Disclaimer:
Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging and memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, colour, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note:
We receive a lot of applications daily. If you don't hear from us in 1 week, please assume your profile has not been shortlisted. Thank you for your patience.
Scam Alert:
Scammers can misuse Crescendo Global's name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert!
Profile Keywords:
Crescendo Global, Jobs in Gurgaon, Senior Manager Jobs, Insurance Operations Jobs, Bancassurance Jobs, Life Insurance Jobs, WIP Management Jobs, Compliance Reporting Jobs, Fulfillment Strategy Jobs, Team Leader Insurance Jobs, IRDAI Compliance Jobs, Reporting & Analytics Jobs, Issuance Operations Jobs, Green Belt Project Jobs, SOP Management Jobs.