Job Description

Job Title Senior Manager - Operations
Summary

Position
Senior Manager Operations
Department
Operations-Asset
Function
Reporting to
Asset Lead
Band
Location
Gurgaon
Key Responsibilities :
Managing entire site Ops of multiple sites for different clients& ensure C&W processes are being adhered for all functions linked to facilities.
Responsible for managing entire gamut of Property Management with demonstrated leadership qualities;
Expertise in managing complete facility management including, housekeeping, technical, security, EHS, admin, vendor development, purchase, asset management, etc.
Proficient in planning & managing general administrative activities like housekeeping, canteen services, visitor management, security, transport management, etc.
Manage P&L, costing, Budgeting of the allotted site.
Identifying new vendors, handling negotiations, preparing agreements & Service Level Agreements.
Managing properties in the organization, including technical, security, , housekeeping, purchases and inventory , parking management.
Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.
Knowhow on making budgets & periodical reports.
Ensure timely sign off of KPIs from clients
Ensure timely submission of invoices, collections, compliances, MMRs, QBRs, vendor management, Team management, organic growth from existing business, contract renewals, client retention etc.
Measure of Success :

• Timely delivery of the results as per the agreed SLA's with Client.

Essential qualifications and experience :
Qualification
BHM - Hotel Management/ B Tech - electrical/ mechanical
Experience

• 7 - 10 years of experience in Facility management organization with multiple site handling experience.

Primary Interactions:-

• External - SPOC's of multiple Client
• Internal - C & W reporting manager

Knowledge and skills required :

• Should have knowledge of residential & commercial site Ops & Team management.
• Should have knowledge of handling financials for sites
• Communication Proficiency (oral and written)

• Technical Proficiency
• Problem Solving/Analysis
• Leadership
• Teamwork Orientation
• Relationship Management
• Financial Management
• Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred
• Proficient in understanding management agreements and contract language
• Excellent computer and systems knowledge: Strong literacy in Microsoft Office Suite (MS Word, Excel and PowerPoint)
• Strong discipline of financial management including financial tracking, budgeting and forecasting
• Knowledge of Financial Systems
• Skilled in Building Management Systems maintenance and monitoring

INCO: "Cushman & Wakefield"

Skills Required