Job Description

Position
Senior Manager
Incumbent
-
Department
Operations
Function
Operations
Reporting to
Chief Manager
Band
4
Location
Gurgaon
Team size (D/I)
3-4
JOB SUMMARY
The key responsibility for incumbent would be to manage end-to-end issuance/fulfillment of new business which includes WIP management, central initiatives to ease issuance through regular engagement with distribution/policy issuance/underwriting to ensure business continuity. Would be responsible for key strategic initiatives and lead data/reporting for bank and internal teams to drive fulfillment processes.
KEY RESPONSIBILITIES

• Relationship Management

• Strengthening relationship with regular engagement with distribution heads
• Engage regularly to monitor and improve performance.

• Managing New business

• Responsible for managing the new business issuance by ensuring daily traction on WIP to meet the month targets
• Driving WIP clearance through hub teams to clear field WIP on daily basis for issuance
• Regular Governance calls with HUBs teams.
• Responsible for end-to-end WIP management

• Identify opportunities for improvement and drive various process and operational excellence initiatives for ease of business and enhancing business quality measures for channel partner

• Data and Reporting

• Delivery of reports and analysis on various Parameters of Business & processing to derive plan of action for improvement
• Enabling and supporting distribution with various data sets, reports and dashboards
• Working closely with internal departments on reports automation agenda
• Creating and preparing various presentations to be shared with senior management as and when required as per the scheduled dates.

• Control and monitor process and ensure compliance with AxisMaxlife and IRDAI norms

• Ensure maintenance and updating of SOPs and 4 sheeter's
• Document and control changes in existing processes
• Ensure all Service request are processed as per defined SLAs

• Projects and continuous improvement and driving and participating in functional and cross functional areas

• Conduct benchmarking internally and externally to establish best in class delivery/quality standards
• Rolling out new guidelines for distribution adherence

• Manage people

• Develop team members to perform effectively and efficiently

Measures of Success

• Monthly/Regular governance / engagements with Distribution leaders / Head

• Publishing Monthly Issuance Dashboard /Scorecard

• Driving Operational efficiencies with Distribution team

• 92%% M0 Issuance

• 94% M2 Issuance

• FTR of 85%

• Drive customer satisfaction through resolution of escalations and requests with TAT

• # of projects completed - Complete 1 Green/Black belt project for the year

• Talent retention,

10% attrition for G2M2abv

• Accurate reconciliation of business data / reports
• User friendly customization of analytical report.
• Number of Initiatives deployed to bring in process improvements
• Effective alignment across departments with minimal escalations

Desired qualification and experience

• Graduate / Post Graduate in Management
• Must have a minimum of 10+ years of experience,
• 5 years in relationship management and Banca operations management
• Sound Knowledge of Bancassurance or Banking Operations Model & specifically operations processes
• Good communication & analytical skills
• Strong data skills and solution centric approach
• Customer centric approach
• Process documentation and systems approach
• Computer skills in using databases and office management software including spreadsheets/presentation skills
• Team management and strong relationship skills

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