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Job summary
Amazon is building the most innovative Business-to-Business (B2B) marketplace globally, and we are recruiting to make this vision a reality. Amazon Business (AB) represents an incredible opportunity to address a vast new market segment and customer base for Amazon. Amazon Business Customer Service (ABCS) has responsibility for creating an end-to-end support experience tailored to the needs of business customers globally
As the Sr. Manager, ABCS Operations role will be responsible for empowering people to think like owners, and partnering on/or leading regional and global initiatives to set new standards in customer support. Person will have the opportunity to work with business teams across Amazon to give customers a voice. This will be a senior-level management role and will be responsible for setting high standards and goals for the team and be accountable that these standards and goals are achieved. This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth environment.
Key job responsibilities
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