Job Description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited ("MFSL") and Axis Bank Limited.


Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.


Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

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JOB SUMMARY

The primary responsibility of this role is to support the implementation of operational risk policies and processes, contributing to a robust operational risk management framework that ensures strong organizational resilience. The role serves as a second line of defense, providing independent and effective assurance over operational risk controls to safeguard the organization's assets, reputation, and long-term sustainability. The individual in this role should be self-driven, collaborative team player with a strong learning mindset, equipped with knowledge of life insurance processes and a passion for promoting resilience across the enterprise.



KEY RESPONSIBILITIES

Lead identification, assessment, and oversight of

operational risks and key controls

across insurance value chain Drive

RCSA execution and control testing

, ensuring design and operating effectiveness across critical business processes Execute focused

Thematic Reviews

to identify emerging risks, control gaps, and process weaknesses Oversee

Operational Risk Events & Issues

, including root-cause analysis, remediation tracking, and closure assurance Monitor and report

Key Risk Indicators (KRIs)

and

Key Control Indicators (KCIs)

risk events, and action plans, with timely escalation of material risks Partner with business stakeholders to strengthen

process governance and control ownership

Promoting Risk culture

to enhance self-disclosures on incidents and deeper integration with Risk Vanguards across Organization

SKILLS

1. Attention to details


2. Analytical and problem-solving skills


3. Strong written and verbal communication skills


4. Be digitally savvy (Python knowledge is a plus)


5. High work ethics and ability to partner with different stakeholders


6. Strong influencing, networking and advisory skills


7. Commitment to excellence

8.

Strong collaboration with cross functional teams

KEY RELATIONSHIPS (INTERNAL /EXTERNAL)

Business Functions, Third Parties and Control groups

Measures of Success

1. Increase self-disclosure

2.

Governance of Operational Risks with timely reporting of incidents and action

3.

Effectiveness of Control testing

4.

Risk culture and awareness initiatives at enterprise level.

Desired qualification and experience

Master of Business Administration or Equivalent Degree with 5+ years of experience in relevant field Detailed knowledge of operational processes in Life insurance industry Prior experience in Operational risk management and mitigation or in Business Operations processes is desirable

State

Home Office

Branch

Gurugram HO

Department

Enterprise Risk Management

Function

Operational Risk

Posted On

18-Dec-2025